6 Replies Latest reply: May 12, 2014 5:57 AM by 2646806 RSS

    Assignment Server Component (AsgnSrvr) goes to unavailable state

    2646806

      Our AsgnSrvr component goes to unavailable state frequently almost 2-3 times a day. In component log, we can see "SBL-SVR-09016: Failed to get task instance: task number 35651599.  The task may have exited or does not exist". Our enterprise is on 8.0.0.13.

       

      As per Doc ID 1531224.1, maxMTServer:MaxTask should be 1:5 but ours is 1:20. Is this configuration fine for 8.0.0.13? If not how can we check that this configuration is not feasible for our enterprise and what type of data I should collect to define the issue?

       

      In the component log, we are getting below error in almost all the AsgnSrvr log:

       

      GenericLog    GenericError    1    0000000253561cf4:0    2014-04-22 19:13:38    Unable to find table CX_DATATMPLVIEW in the Siebel Repository

       

      GenericLog    GenericError    1    0000000453561cf4:0    2014-04-22 20:03:16    (scfdata.cpp (9620) err=1319736 sys=0) SBL-SVR-09016: Failed to get task instance: task number 35651599.  The task may have exited or does not exist.

       

      Does this indicate any issue and how can we proceed to relate this to issue [Component going unavailable]?

       

      It is happening on all the servers of the enterprise.

       

      Thanks,

      Abhishek