3 Replies Latest reply: Jun 6, 2014 2:19 AM by KKT RSS

    Smartview The add-in is installed for all users on this computer, and can only be connected or disconnected by an administrator

    Teddd

      Hello All,

       

      We are on 11.1.2.3.500 of Essbase and we are on 11.1.2.3.000 (build 157) of Smartview, and 11.1.2.3.500 of APS. Whenever users are running a large query and smartview crashes, the smartview COM addin (not the smartview excel adin) gets disabled automatically. When the users go back in to the com add-ins to enable it, they get the following message.

       

      "The add-in is installed for all users on this computer, and can only be connected or disconnected by an administrator".

       

      Question is what needs to be done to have them be able to select this option. Should it be installed differently? This does not happen with the Sartview Excel add-in but only with the Smartview COM add-in. Right now whenever this happens they call IT support and someone with admin privileges logs in and only then can it be enabled again. What needs to be done to let users have this ability. Any suggestions?

       

      Thanks,
      Ted.