The search facility in Jive uses a logic that is not common standard, or at least not what someone who does not read the manual would expect. For instance, putting a search in quotes does NOT search for the exact word, as it is common practice, but will also find similar content and only matches the exact order of words.
Jive was obviously not specifically developed for a computer technical audience or technical content, which may explain the current behavior or interface. But I consider it one of the key requirements when searching for technical information to be able to limit the search results as specific as possible.
If I need to read the manual to perform a search and to understand why a search does not show the kind of results I was searching for, then the search facility is not useful. I understand that there is only a limited amount of metadata that allow more specific search criteria, if there is metadata at all, however it is possible to limit a search by forum space at least.
When searching for information, people do not necessarily know the appropriate forum space or proper search terms, and there are often several forum spaces that apply. For instance: I want to search for "Oracle database 11g ODBC installation". Which forum space should I be looking for?
OTN has too many forum spaces where search terms, such as "database" or "installation" apply. The user needs help by being able to select the appropriate product. If the search interface would prompt for possible options, then the search facility could generate appropriate search criteria, which the user is not aware off. For example, if there was an option to select by product, the criteria could be limited to appropriate (multiple) forum spaces. But if the user does not select options (checkboxes) like "Oracle Linux" and "Enterprise Manager" then the search criteria should automatically exclude such words or forum spaces.
Sorry I really wish I could be more positive about the OTN search facility, but I'm not impressed. Some of the decision makers are perhaps proud to have a working search engine, considering that searching in the previous Jive software was not working at all, however it's too primitive in the current form and the logic of the search engine is not suitable or difficult to predict when looking for technical information. I'm not saying the search facitily is useless, but has much to be desired.