3 Replies Latest reply: Jul 8, 2014 8:27 AM by Jasmine Pauline-Oracle RSS

    Smart View ribbon not showing in Excel when file is opened from Windows Explorer

    2632003

      I have a user that is having a problem with their Smart View ribbon not showing unless they open a file directly from Excel.  If they try and open the file from Windows Explorer, the Smart View ribbon will not show.  This user is on Windows 7, Office 2007, Smart View 11.1.2.2. 

       

      I've verified that the add-ins are correct and that Smart View isn't listed under disabled add-ins.  I've also tried uninstalling and re-installing Smart View.  Has anyone else encountered something similar?  Any suggestions?  Thanks.