1 Reply Latest reply on Nov 8, 2011 3:42 PM by Rob Sommers

    E10: # bubble on campaign email does not match any value in Insight reports?

    mb*2640353*er

      Hi -

       

      I have a very simple campaign with 1 email that has the "11" in the bubble on the email in the campaign canvas.  Clicking on this number, I see the contacts who comprise this number and they all have an Unsubscribe or Bounceback associated with them.  However, 11 does not match any tracking fields in the email's Insight report.  Hard bouncebacks on that email in Insight = 45 and Unsubcribes = 5.   Does anyone know what that number on the email in the campaign canvas is actually showing?

       

      Thanks!