5 Replies Latest reply on Dec 20, 2018 2:07 PM by Moatasem Shebl

    Error When Trying to Login to workspace

    Moatasem Shebl

      Hello Leaders ,


      Suddenly i faced the below error when try to login to the application even the admin user is having that issue


      EPMCSS-00301: Failed to authenticate user. Invalid credentials.

      Enter valid credentials

      URI: http://servername:19000/workspace/logon

      Code: 1000

      Description: An error occurred processing the result from the server


      i found a solution which can help as the below


      1. Log into Shared Services.
      2. Select Administration > Configure User Directory
      3. Select LDAP provider,click on EDIT
      4. Select Show advanced option
      5. Go to connection pooling section
      6. Increase the parameter as follows:
        - Max connections:default
        - Timeout:default
        - Evict Interval:2
        - Allowed Idle Connection time:1
      7. Set idle timeout to 1 and eviction time to 2 minutes.
      8. Make sure that "Grow Connections" is selected.
      9. Restart all the services.


      Issue is how can i login to the shared services since i cant open the workspace , and is there any suggestion from your side to help fixing that issue



      I am using EPM on prim


      Thank You