4 Replies Latest reply on Jan 17, 2019 8:47 AM by Chitrasai1-Oracle

can i use community as an alternate to myforums to share information on product support internally withing oracle?

User13309442-Oracle Jan 16, 2019 5:52 AM

We were using myforum to share information between front line L1 customer support and L3 support/ product developers. As myforum is nearing end of life, looking for alternates. Whom should i ask? Is there a way i can import information from my forums to here?

We have a hierarchy of RGBU products with each product, we have 3 forums(channels, performance,functional,archived) in a structured manner.

ex.. https://myforums.oracle.com/jive3/forum.jspa?forumID=2945&start=0

Is there any one point of contact i can get in touch to answer queries?

1. Is there any end of support published for community.oracle.com? We intend to use for long term and let us know if any plans to discontinue this if any.

2. any support for migrating existing data?

3. What is the best way to create the product structure and start using this channel/message/threads?

4. Is there a status to indicate message is closed/resolved/open?

1. Re: can i use community as an alternate to myforums to share information on product support internally withing oracle?

top.gun Jan 16, 2019 7:49 AM (in response to User13309442-Oracle)

Maybe try here:
Oracle Employee Community
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2. Re: can i use community as an alternate to myforums to share information on product support internally withing oracle?

Allen Zhang-Oracle Jan 17, 2019 1:10 AM (in response to User13309442-Oracle)

Ihave the same Q as well
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3. Re: can i use community as an alternate to myforums to share information on product support internally withing oracle?

BluShadow Jan 17, 2019 8:39 AM (in response to User13309442-Oracle)

Something for you to take up internally I believe (Chitrasai1-Oracle can you take this up internally?)

No internal Oracle content should be posted on the public community - that would surely be opening yourself up to disciplinary action from Oracle. Internal stuff is internal and should stay that way. Certainly any support details (customer issues, customer details etc.) should NEVER be shared publicly.
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4. Re: can i use community as an alternate to myforums to share information on product support internally withing oracle?

Chitrasai1-Oracle Jan 17, 2019 8:47 AM (in response to BluShadow)

User13309442-Oracle

We can discuss this offline .You can send details about your forums and what are the features you are expecting in the platform ?you can reach me at chitra.hanchipura@oracle.com.
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