I have a DynDNS Pro and Dyn Standard DNS Service account with a domain "formerly" registered with Dyn that I didn't verify the contact info for because the domain was going to expire soon and I didn't feel to need to verify the information.
This seems to have been a mistake, because now that the domain has expired, I cannot delete the domain off my account because in place of the delete option it says I need to verify my contact info and/or contact support. I cannot seem to verify the information now and there is the added problem in that I keep getting nagging messages to verify the contact info for the expired domain.
I have tried contacting support by email, but I keep getting a generic response and never actually any support. I have just set up another case a few minutes ago, but hopefully I can get some advice here would be appreciated.
Hi alphaod, I've just sent you a friend request. Please accept and then DM me with your account name so I can follow up directly with our support team on your behalf. You can also email firstname.lastname@example.org in the meantime.
It is possible that your account was set to auto-renew which may have triggered the process which requires address verification. Depending on the address it may not be able to auto verify requiring you to contact support as it has in this case.
In any case, please do DM and we can help get this resolved