Is there a sure fire way to find out what responsibility a user is currently in when viewing a self service page? It seems that some pages list the responsibility at the top, others just list the module, and still others just say Oracle.
For example, say I am a help desk employee. A user calls with a question and typically accesses the page they are having an issue in through a favorite. How could I determine which responsibility they are using so that I can properly route their question?