0 Replies Latest reply on Oct 31, 2019 1:31 PM by Gabriela Gil

    Be relevant! Engage with Dynamic Content and segmentation

    Gabriela Gil

      The Challenge

      Our client has a important decrease in engagement performance. They have been sending the same creativity to all their database of customers and leads for a while, and now they want to increase the effectiveness of their email marketing campaigns delivering more personalized content and testing new segmentations.


      • Increase open rate and click through rate.
      • Present the new collection and increase sales.
      • Delivery personalized content, based on the product feature. 
      • Test new segmentations based on product interest.


      Proposed Solution


      The strategy was to delivery a personalized product based on the customer name’s inicial and work with a specific target of users who visited any product page of this collection or users who engaged with a previous communication. The communication had a personalized subject with customers First Name, a main product that matched the initial and some additional products. 



      The Campaign

      1. Create a “Alphabet” Page Tag uploading a list of urls with Alphabet products.

      Captura de pantalla 2019-10-31 a las 13.29.13.png

      2. Create a segment with users who had visited any url of Alphabet Page Tag  + users who had clicked a previous email with Alphabet products.

      Captura de pantalla 2019-10-31 a las 13.30.28.png

      Captura de pantalla 2019-10-31 a las 13.30.06.png  Captura de pantalla 2019-10-31 a las 13.30.19.png

      3. Export data, extract the initial from First Name field.

      4. Create a new Contact Field to store the First Name initial. Import and update the data.

      5. Create a dynamic content for the main product. One rule per each alphabet letter. Ex: If custom1 field = “A” delivery html content with product A.

      Captura de pantalla 2019-10-31 a las 13.09.36.png

      6. Create a dynamic content to avoid letter repetition in the additional products table.

      7. Prepare the email, campaign, send and check results.



      Page tags >  B2B: Configure & Calculate ROI and B2B: Relevance & Retention

      Dynamic Content > B2B: Engage & Enrich


      Results and Lessons Learned

      The campaign had a significant increase in engagement rates and conversion rates. But as we used two different variables in one test we couldn't assure if the results came from the segmentation or personalization strategy. As lessons learned we recommend to test each strategy in a separated campaign.