This is a user to user forum, and we users are unable to help with your account specific web interface problem. You may post your ticket number, so that staff can pick it up next week during business hours.
As of December 2019, all domains have been migrated to name.com. Oracle/Dyn are no longer able to access or maintain your domains.
Please use the following link to claim your domain with name.com and manage your services: https://www.name.com/welcome-to-name?cb=dyn_domino
Oracle + Dyn