Q: When is the migration taking place?
A: TBD 2020.
Q: Are the community forums moving to Cloud Customer Connect?
A: No. The communities will remain in their own domain.
Q: Will all communities now reside on Community.Oracle.Com?
A: No. Some will remain on Cloud Customer Connect.
Q: Will the new community software support mobile devices?
A: Yes, please see the Welcome Area for examples of formatting for different screen sizes.
Q: Will the new community software still have an SSO Sign-on?
A: There will be no changes to the SSO system.
Q: Will the paid and free areas be lumped into one community? (Updated 6/24)
A: MOSC, Topliners, Netsuite, The Developer Community, etc., will be contained in their own environments with their own search, leaderboards, and gamification. Users will have the same access as they have now to those communities and the overall user profile will show badging and levels for each area.
Q: What will happen to my gamification points?
A: For continuity purposes, the new gamification system uses level names and point values similar to what is offered in Cloud Customer Connect (note: we're taking the level names/points values but not *how* you earn points). When the transition happens, each of our current members will receive a legacy badge and points award that will gain them a level that is roughly equivalent to what they had in the old system. Legacy users will start at the same level across areas they had been active in (a Developer and MOSC user would get the same starting level in both, for example), but after the initial award points earned and levels gained will reflect only the area that they were earned in.
Q: What will happen to the leaderboards? (Updated 6/24)
A: Leaderboards will be unique to the area that you're in. If you're in the Developer's community, you'll see points and levels reflective of what you've done in that area. Users will be able to view your rankings, badges, and points in the user profiles.
Q: What other changes will there be to the gamification system?
A: First, any area that has unique badges or gamification structure (Topliners badges, as an example), will retain those in the new system with adjusted point values. Those badges and point values will impact their ranking and leaderboard position on the server where they're offered. Those users who participate in the free areas will no longer be at a leaderboard disadvantage to those who have access to the paid areas as their leaderboards reflect the area that they're active in.
Second, we will no longer provide points for such things as liking a post, marking a post correct or helpful, etc., past the initial use of the function in most cases. Points earned will be earned for receiving recognition of your contributions to the area you're in (someone liking your post, hosting an event, someone marking you helpful, etc.). Reputation is important and the progression through the new ranking system should be based on a person's contributions to the community.
Lastly, while each area will share the same leveling names and structure, we're also working to ensure the same actions will have the same values regardless of area. Receiving a "like" will grant the same point value no matter where you are on the system, for example. We intend to provide a similar gamification experience no matter where you spend your time with a unified structure for the different areas.
Q: Can employees and moderators participate in the gamification system?
A: Yes, there's no change. Oracle employees can be identified with the word -Oracle displayed after their names, while moderators will have the role of "moderator" displayed in their postings.
Q: Can you tell me about the new editor? How does it compare to Jive's advanced editor?
A: The vast majority of features from the current editor will be available at launch. HTML tables, however (and HTML formatting in general) will not be available. The editor is otherwise fully WYSIWYG and works the same for both the PC and mobile views.
Q: How does it handle code pasted in from another site?
A: If the original code has a code block tag then the code will come in formatted as code. If it does not, it will come in as text; from there, the user will be able to highlight the code and apply a code block tag. The editor will not attempt to modify or transform the code in any way.
Q: Does the editor contain a built-in spellchecker?
A: No. The built-in spellchecker of our current setup is highly buggy and the new editor does not contain one. Therefore, our developers recommend using a browser with a built-in spell checker such as Chrome.
Q: What sort of notifications will I get from the new software?
A: The new notification system extensive options that offer alerts in either pop-up or e-mail formats. Users are able to choose one or both. Some of the notifications include:
|Notify me when people accept my answer.|
|Notify me when people answer my question.|
|Notify me when I earn a badge.|
|Notify me when a badge is requested.|
|Notify me when my rank changes.|
|Notify me when my ideas' statuses change.|
|Notify me when the status changes on an idea I've voted on.|
|Notify me when people comment on my discussions.|
|Notify me when people comment on my bookmarked discussions.|
|Notify me when people mention me.|
|Notify me when people comment on discussions I've participated in.|
|Notify me of private messages.|
Q: Will I be alerted when someone comments on a discussion I've subscribed to?
A: Yes, alerts will be offered for bookmarks.
Q: What's the difference between a pop-up and an e-mail alert on the new system?
A: Pop-ups are literally that; a pop-up window will appear in the lower-left corner of the screen with an alert; an e-mail will e-mail the alert to your e-mail inbox.
Q: What's the difference both "Notify me when people answer my question" and "Notify me when people comment on my discussions"?
A: Questions and discussions are two different content types in the new system, therefore they have two different types of alerts. A question is essentially a top-level message and you can have alerts when someone answers that question. A discussion is a different type of content, so if someone replies to your comments in a discussion, it's a separate alert.
Q: What's the difference between "Notify me when people comment on my discussions" and "Notify me when people comment on my bookmarked discussions"?
A: In the new system, you have the ability to bookmark discussions; these discussions can be nearly anything and not necessarily the discussions you *created*. When you choose this alert, you'll get an alert whenever someone comments on the discussion you've bookmarked. Your discussions are discussions you've participated in; if someone replies to your comments in a discussion, it's a separate alert.
Q: What happens to existing blogs and documents when we migrate?
A: The new platform does not support content types known as "blogs" or "documents." Post-migration, existing documents and blogs will be converted into the "discussion" content-type.
In order to preserve the data for existing blogs and documents, the blogging and document features on the current platform will be retired on 7/31/20 and no new documents or blogs will be created on the system past that date.
Q: Why the change?
A: There are no dedicated content types for "blogs" or "documents" on the new platform.
Q: Will the URLs change for existing blogs and documents post-migration?
A: Yes. All URLs on the site, including blogs and documents, will be changed in the migration. Details TBA.
Q: I have an existing member blog in my profile, how can I maintain it? (Updated 8/10)
A: Due to differences in the profile structure, blogs and documents that were posted as part of a member's profile will not be automatically transferred to the new platform when we transition later this year.
We ask those users who have created blogs and documents as part of their profiles (and not in forum spaces), please recreate those blogs/documents as forum posts here: https://community.oracle.com/community/groundbreakers/jive-archive This area will be transitioned to the new system and will offer an archive for those blogs and documents as we move to the new platform.
In order to ensure data retention, we ask that those who wish to move their blogs and documents have that completed by 8/31/2020.
Q: I've created a blog or a document as part of a jive forum, how can I maintain it? (Updated 8/10)
A: The blog and document format was turned off as of 7/31/2020 and no further edits can be made at this time. Blogs and documents that were created as part of a jive forum will be converted to messages as part of the transition to the new platform. Those needing to update existing documents should post that document as a new forum post and request a redirect link for the old document via webtracker.
Q: I need to share a document. How can I do so on the new platform?
A: File uploads are still possible on the new system. Creating a PDF outside of the new platform and sharing it in your forum is still an option.
Q: What happens to documents that have been uploaded as file attachments?
A: The "document" content type will be retired on 7/31 and is not an option on the new system. Existing attachments will remain as attachments and will not be converted to discussions.
Q: Will bookmarks come over in the transition to the new system?
A: Early tests show that bookmarks to existing conversations do indeed come over. However, bookmarks of current blogs and documents will not transition as they will receive new URLs on the new platform.
Q: The current platform offers the ability to set a not with each bookmark, does the new platform have this functionality?
A: No, it does not.