In the field service process, we bill the customer via debrief and submitting charges i.e. data flows from Service to OM to Invoice creation.
Can we enter debrief and bill some third party?
In my case, service guy goes to a customers house who bought Thoshiba laptop from bestbuy....so after the laptop is fixed, the customer should not be billed, thoshiba should be billed as per the terms and agreement. How can I do that?
Maintain a relationship between your customer and Toshiba.
In the IB of the serial number maintain the bill to customer as Toshiba (you can also have it in parties tab as servicing party)
When creating a call pull the bill to information from IB and populate it in the FSR (you can use workflow or custom pll or personalization)
Charges will use it automatically.
Can I create an SR and under the charges tab - change the bill-to - and bill Toshiba. Basically, under the charges tab, can we change bill-to and invoice someone other than the customer?