2 Replies Latest reply: Nov 14, 2008 2:21 PM by 668880 RSS

    Billing non-customers in Field Service Debrief

    668880
      Hi All,

      In the field service process, we bill the customer via debrief and submitting charges i.e. data flows from Service to OM to Invoice creation.

      Can we enter debrief and bill some third party?

      In my case, service guy goes to a customers house who bought Thoshiba laptop from bestbuy....so after the laptop is fixed, the customer should not be billed, thoshiba should be billed as per the terms and agreement. How can I do that?

      Alex.