11 Replies Latest reply: Oct 28, 2010 3:26 AM by 788690 RSS

    Siebel 8.1.1 Self-Service Quick Start Guide available on Metalink3

    Declan Cunningham-Oracle
      Anyone attempting to install the Siebel 8.1.1 Self-Service applications (E-Commerce and E-Support) should start by reviewing the "Siebel CRM 8.1.1 Self-Service Quick Start Guide." on Metalink3 at

      [https://metalink3.oracle.com/od/faces/secure/km/DocumentDisplay.jspx?id=579245.1]

      Edited by: user807927 on 22-Jan-2009 03:18
        • 1. Re: Siebel 8.1.1 Self-Service Quick Start Guide available on Metalink3
          693583
          Hi

          I've got no access to metalink unfortunately.

          Would you plaese send it to me by email?
          • 2. Re: Siebel 8.1.1 Self-Service Quick Start Guide available on Metalink3
            Declan Cunningham-Oracle
            Sorry but this document is only accessible via metalink3.oracle.com.
            • 3. Re: Siebel 8.1.1 Self-Service Quick Start Guide available on Metalink3
              693583
              Hi

              Thanks for your response. First time I use this forum and no expenting reply at all.

              I wonder if you can help me. I got Siebel Self-Service Application 8.1.1 installed and configured. The web server runs Linux 4 update 5 with Oracle application server 10.1.3.4 and Self-service deployed on it. The windows box's got Siebel Server 8.1.1 no patches applied.

              When I try http://webserver:7777/SeflService it opens up the SelfService/faces/ss/base/site/SiteList.jspx page. It shows the message:
              There are no active sites available for display.

              This is expected as I didn't setup any site in the Site Management page.

              Then I go on and click on the login link on the top right corner. I go through the registration process to create a new user by clicking on the link Enroll and then Register as an individual.

              I got the new user created.

              The problem is when I try to log in as the new user I get just null, I mean the whole page goes blank and it just shows the word "null". At this point the navigation bar shows http://webserver:7777/SelfService/faces/ss/base/catalog/Catalog.jspx?sitex=:en_US.

              I tried to create a new site by navigation to http://webserver:7777/SelfService/faces/ss/base/setup/site/Site.jspx but I get the login page as you'd expect due to the rendered property but each time I try to log in I get the same "null".

              There are not errors logged on racleAS_1/j2ee/home/log/home_default_group_1/oc4j/log.xml

              Siebel SelfService application has been around since last november and I can't find much information other than the bookshelf to look at.

              any help will be much appreciated.

              Edited by: user3955022 on Apr 15, 2009 6:10 AM
              • 4. Re: Siebel 8.1.1 Self-Service Quick Start Guide available on Metalink3
                506087
                Ok, this reply might be bit late.Is LDAP configured for you in the Self service. If yes, can you check whether the registered user entry is getting entry in the LDAP.

                Vikram
                • 5. Re: Siebel 8.1.1 Self-Service Quick Start Guide available on Metalink3
                  693583
                  Thanks for your reply. It's not late. I'm still stuck on this issue.

                  I'm not sure what you mean by "Is LDAP configured for you in the Self service".

                  LDAP authentication is used in siebel 8.1.1 object manager CustomAppObjMgr_enu (Security Adapter LDAPSecAdpt). The end point in Siebel Self Service uses this Object Manager.

                  I can see in the log.xml all the SOAP messages sent to Siebel and the SOAP sent from Siebel back to Self Service with data coming from the Siebel Database. So the authentication in the Object Manager is working fine I guess.

                  I thought that Self Service application do not have autentication as such and that users in Self Service are authenticated through the Siebel Object Manager.

                  Am I right in thinking that siebel Object Manager provides authentication to Siebel Self Service? If not how do I set up Self Service to authenticate credentials through the LDAP directly.

                  By the way, I've got Sun Java System Directory Server 5.2 P4 which is supported by Siebel Business Application 8.1.1

                  Thanks
                  • 6. Re: Siebel 8.1.1 Self-Service Quick Start Guide available on Metalink3
                    506087
                    Try to use NetTools(http://users.telenet.be/ahmadi/nettools.htm) and divert the request through it tunnel. Using NetTool you can track the web service input which is going to siebel system and the response you are getting. Might be some web service is inactive.

                    You can also check the /OracleASHome/opmn/logs directory to check the log files.

                    ~Vikram
                    • 7. Re: Siebel 8.1.1 Self-Service Quick Start Guide available on Metalink3
                      pvenkat
                      Can someone help me on getting me details on the oracle application server required for the Siebel Self-Service application. I have see a lot of applicaiton servers on the Oracle web site and trying to figure out which should I use for Siebel Self Servicec application.

                      Thanks
                      Ven
                      • 8. Re: Siebel 8.1.1 Self-Service Quick Start Guide available on Metalink3
                        506087
                        Oracle Application Server 10g Release 3, 10.1.3.3, including Oracle Containers for Java (OC4J), is used.
                        • 9. Re: Siebel 8.1.1 Self-Service Quick Start Guide available on Metalink3
                          724333
                          Hi,

                          Importing the java EE application into Oracle Jdeveloper 10.3.3.5 but when running the web application into oc4j , this generate the stack trace:

                          14-ott-2009 17.07.48 oracle.adf.share.config.ADFConfigFactory findOrCreateADFConfig
                          INFO: oracle.adf.share.config.ADFConfigFactory No META-INF/adf-config.xml found
                          14-ott-2009 17.07.48 oracle.apps.ss.base.model.util.cache.CacheManager initManually
                          INFO: Cache Region Xml filename : oracle/apps/ss/base/model/resources/SelfServiceCacheRegion.xml
                          14-ott-2009 17.07.48 oracle.apps.ss.base.model.util.cache.CacheManager fetchAttributes
                          INFO: Couldnt set user defined attribute
                          14-ott-2009 17.07.48 oracle.apps.ss.base.model.util.cache.CacheManager fetchAttributes
                          INFO: Couldnt set user defined attribute
                          14-ott-2009 17.07.48 oracle.apps.ss.base.model.util.cache.CacheManager initManually
                          INFO: Cache region PRODUCT_LOV is created
                          14-ott-2009 17.07.48 oracle.apps.ss.base.model.util.cache.CacheManager fetchAttributes
                          INFO: Couldnt set user defined attribute
                          14-ott-2009 17.07.48 oracle.apps.ss.base.model.util.cache.CacheManager fetchAttributes
                          INFO: Couldnt set user defined attribute
                          14-ott-2009 17.07.48 oracle.apps.ss.base.model.util.cache.CacheManager initManually
                          INFO: Cache region ARTICLE_LOV is created
                          14-ott-2009 17.07.48 oracle.apps.ss.base.model.util.cache.CacheManager fetchAttributes
                          INFO: Couldnt set user defined attribute
                          14-ott-2009 17.07.48 oracle.apps.ss.base.model.util.cache.CacheManager fetchAttributes
                          INFO: Couldnt set user defined attribute
                          14-ott-2009 17.07.48 oracle.apps.ss.base.model.util.cache.CacheManager initManually
                          INFO: Cache region BINARY_OBJECT is created
                          14-ott-2009 17.07.48 oracle.apps.ss.base.model.util.cache.CacheManager fetchAttributes
                          INFO: Couldnt set user defined attribute
                          14-ott-2009 17.07.48 oracle.apps.ss.base.model.util.cache.CacheManager fetchAttributes
                          INFO: Couldnt set user defined attribute
                          14-ott-2009 17.07.48 oracle.apps.ss.base.model.util.cache.CacheManager initManually
                          INFO: Cache region ATTACHMENT is created
                          14-ott-2009 17.07.48 oracle.apps.ss.base.model.util.cache.CacheManager fetchAttributes
                          INFO: Couldnt set user defined attribute
                          14-ott-2009 17.07.48 oracle.apps.ss.base.model.util.cache.CacheManager fetchAttributes
                          INFO: Couldnt set user defined attribute
                          14-ott-2009 17.07.48 oracle.apps.ss.base.model.util.cache.CacheManager initManually
                          INFO: Cache region DOCUMENT is created
                          14-ott-2009 17.07.48 oracle.apps.ss.base.model.util.cache.CacheManager fetchAttributes
                          INFO: Couldnt set user defined attribute
                          14-ott-2009 17.07.48 oracle.apps.ss.base.model.util.cache.CacheManager fetchAttributes
                          INFO: Couldnt set user defined attribute
                          14-ott-2009 17.07.48 oracle.apps.ss.base.model.util.cache.CacheManager initManually
                          INFO: Cache region FAQ is created
                          14-ott-2009 17.07.48 oracle.apps.ss.base.model.util.cache.CacheManager fetchAttributes
                          INFO: Couldnt set user defined attribute
                          14-ott-2009 17.07.48 oracle.apps.ss.base.model.util.cache.CacheManager fetchAttributes
                          INFO: Couldnt set user defined attribute
                          14-ott-2009 17.07.48 oracle.apps.ss.base.model.util.cache.CacheManager initManually
                          INFO: Cache region NEWS is created
                          14-ott-2009 17.07.48 oracle.apps.ss.base.model.util.cache.CacheManager fetchAttributes
                          INFO: Couldnt set user defined attribute
                          14-ott-2009 17.07.48 oracle.apps.ss.base.model.util.cache.CacheManager fetchAttributes
                          INFO: Couldnt set user defined attribute
                          14-ott-2009 17.07.48 oracle.apps.ss.base.model.util.cache.CacheManager initManually
                          INFO: Cache region TOPALERT is created
                          14-ott-2009 17.07.48 oracle.apps.ss.base.model.util.cache.CacheManager initManually
                          INFO: Cache region CONFIG is created
                          14-ott-2009 17.07.48 oracle.apps.ss.base.model.util.cache.CacheManager initManually
                          INFO: Cache region LOV is created
                          14-ott-2009 17.07.48 oracle.apps.ss.base.model.util.cache.CacheManager initManually
                          INFO: Cache region LOCALE is created
                          14-ott-2009 17.07.48 oracle.apps.ss.base.model.util.cache.CacheManager initManually
                          INFO: Cache region LOCALENAMES is created
                          14-ott-2009 17.07.48 oracle.apps.ss.base.model.setup.template.cache.TemplateRuleIdCacheLoader <init>
                          INFO: invoking cache id loader
                          14-ott-2009 17.07.48 oracle.apps.ss.base.model.util.cache.CacheManager initManually
                          INFO: Cache region TEMPLATE_RULE_ID is created
                          14-ott-2009 17.07.48 oracle.apps.ss.base.model.util.cache.CacheManager initManually
                          INFO: Cache region TEMPLATE_RULE is created
                          14-ott-2009 17.07.48 oracle.apps.ss.base.model.util.cache.CacheManager initManually
                          INFO: Cache region TEMPLATE_MAPPING is created
                          14-ott-2009 17.07.48 oracle.apps.ss.base.model.util.cache.CacheManager initManually
                          INFO: Cache region SERVICE_REQUEST_TYPE_MAPPING is created
                          14-ott-2009 17.07.48 oracle.apps.ss.base.model.util.cache.CacheManager initManually
                          INFO: Cache region TIMEZONE is created
                          14-ott-2009 17.07.48 oracle.apps.ss.base.model.util.cache.CacheManager initManually
                          INFO: Cache region CURRENCY is created
                          14-ott-2009 17.07.48 oracle.apps.ss.base.model.util.cache.CacheManager initManually
                          INFO: Cache region SITE_CODE is created
                          14-ott-2009 17.07.48 oracle.apps.ss.base.model.util.cache.CacheManager initManually
                          INFO: Cache region SITE_LANG is created
                          14-ott-2009 17.07.48 oracle.apps.ss.base.model.util.cache.CacheManager initManually
                          INFO: Cache region SITE_ATTRIBUTE is created
                          14-ott-2009 17.07.48 oracle.apps.ss.base.model.util.cache.CacheManager initManually
                          INFO: Cache region CATALOG is created
                          14-ott-2009 17.07.48 oracle.apps.ss.base.model.util.cache.CacheManager initManually
                          INFO: Cache region CATALOG_CATEGORY is created
                          14-ott-2009 17.07.48 oracle.apps.ss.base.model.util.cache.CacheManager initManually
                          INFO: Cache region CATEGORY_NLS is created
                          14-ott-2009 17.07.48 oracle.apps.ss.base.model.util.cache.CacheManager initManually
                          INFO: Cache region CATEGORY is created
                          14-ott-2009 17.07.48 oracle.apps.ss.base.model.util.cache.CacheManager initManually
                          INFO: Cache region SUB_CATEGORY is created
                          14-ott-2009 17.07.48 oracle.apps.ss.base.model.util.cache.CacheManager initManually
                          INFO: Cache region CATEGORY_PRODUCT is created
                          14-ott-2009 17.07.48 oracle.apps.ss.base.model.util.cache.CacheManager initManually
                          INFO: Cache region PRODUCT_NLS is created
                          14-ott-2009 17.07.48 oracle.apps.ss.base.model.util.cache.CacheManager initManually
                          INFO: Cache region PRODUCT is created
                          14-ott-2009 17.07.48 oracle.apps.ss.base.model.util.cache.CacheManager initManually
                          INFO: Cache region PRODUCT_PRICE is created
                          14-ott-2009 17.07.48 oracle.apps.ss.base.model.util.cache.CacheManager initManually
                          INFO: Cache region PRODUCT_CLASS is created
                          14-ott-2009 17.07.48 oracle.apps.ss.base.model.util.cache.CacheManager initManually
                          INFO: Cache region SORTED_PRODUCTS is created
                          14-ott-2009 17.07.48 oracle.apps.ss.base.model.util.cache.CacheManager fetchAttributes
                          INFO: Couldnt set user defined attribute
                          14-ott-2009 17.07.48 oracle.apps.ss.base.model.util.cache.CacheManager fetchAttributes
                          INFO: Couldnt set user defined attribute
                          14-ott-2009 17.07.48 oracle.apps.ss.base.model.util.cache.CacheManager initManually
                          INFO: Cache region SURVEY is created
                          14-ott-2009 17.07.48 oracle.apps.ss.base.model.util.cache.CacheManager fetchAttributes
                          INFO: Couldnt set user defined attribute
                          14-ott-2009 17.07.48 oracle.apps.ss.base.model.util.cache.CacheManager fetchAttributes
                          INFO: Couldnt set user defined attribute
                          14-ott-2009 17.07.48 oracle.apps.ss.base.model.util.cache.CacheManager initManually
                          INFO: Cache region BRANCH is created
                          14-ott-2009 17.07.48 oracle.apps.ss.base.model.util.cache.CacheManager initManually
                          INFO: Cache region CONFIGURATOR_MODEL is created
                          14-ott-2009 17.07.48 oracle.apps.ss.base.model.util.cache.CacheManager initManually
                          INFO: Cache region TIMEZONE_MAPPER is created
                          14-ott-2009 17.07.48 oracle.apps.ss.base.model.setup.template.cache.TemplateRuleCacheManager isTemplateCacheLoaded
                          INFO: isTemplateCacheLoaded: false
                          14-ott-2009 17.07.48 oracle.apps.ss.base.model.setup.template.cache.TemplateRuleCacheManager loadAllRules
                          INFO: entering loadAllRules method
                          14-ott-2009 17.07.48 oracle.apps.ss.base.model.security.SiebelWSHandler init
                          INFO: init, begin
                          14-ott-2009 17.07.48 oracle.apps.ss.base.model.security.SiebelWSHandler init
                          INFO: init, end
                          14-ott-2009 17.07.48 oracle.apps.ss.base.model.util.cache.LocaleCacheManager getBaseLocale
                          INFO: Exiting:it_IT
                          14-ott-2009 17.07.48 oracle.apps.ss.base.model.util.cache.LocaleCacheManager getLocaleFromString
                          INFO: Exiting :it_IT
                          14-ott-2009 17.07.48 oracle.apps.ss.base.model.util.cache.LocaleCacheManager getLocaleAsMap
                          INFO: Exiting with Locales loaded
                          14-ott-2009 17.07.48 oracle.apps.ss.base.model.util.cache.LocaleCacheManager getSiebelLanguage
                          INFO: Exiting :ITA
                          14-ott-2009 17.07.48 oracle.apps.ss.base.model.security.SiebelWSHandler isStatefulAnonymousSession
                          INFO: isStatefulAnonymousSession, stateful WS call for anonymous users?false
                          14-ott-2009 17.07.48 oracle.apps.ss.base.model.security.SiebelWSHandler handleRequest
                          INFO: PERF: Web Service Call
                          14-ott-2009 17.07.48 oracle.apps.ss.base.model.security.SiebelWSHandler isStatefulAnonymousSession
                          INFO: isStatefulAnonymousSession, stateful WS call for anonymous users?false
                          14-ott-2009 17.07.48 oracle.apps.ss.base.model.security.SiebelWSHandler findSiebelUserName
                          INFO: findSiebelUserName, real username=null
                          14-ott-2009 17.07.48 oracle.apps.ss.base.model.security.SiebelWSHandler isStatefulAnonymousSession
                          INFO: isStatefulAnonymousSession, stateful WS call for anonymous users?false
                          14-ott-2009 17.07.48 oracle.apps.ss.base.model.security.SiebelWSHandler findSiebelSessionTokenFromCache
                          INFO: findSiebelSessionTokenFromCache, previous siebel session token:null
                          14-ott-2009 17.07.48 oracle.apps.ss.base.model.security.SiebelWSHandler handleRequest
                          INFO: DEBUG: Request, UserId null SessionToken null TimeStamp 1255532868669
                          14-ott-2009 17.07.48 oracle.apps.ss.base.model.security.SiebelWSHandler handleRequest
                          INFO: PERF: document/http://siebel.com/SelfService/Common/Setup:SelfServiceTemplateRuleQueryPage
                          14-ott-2009 17.07.48 oracle.apps.ss.base.model.security.SiebelWSHandler handleRequest
                          INFO: <env:Envelope xmlns:env="http://schemas.xmlsoap.org/soap/envelope/" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:ns0="http://siebel.com/SelfService/Common/Setup" xmlns:ns1="http://www.siebel.com/SelfService/Common/TemplateRule/Data" xmlns:ns2="http://www.siebel.com/SelfService/Common/TemplateRule/Id" xmlns:ns3="http://www.siebel.com/SelfService/Common/TemplateRule/Query">
                          <env:Header>
                          <sbh:SessionType xmlns:sbh="http://siebel.com/webservices">None</sbh:SessionType>
                          </env:Header>
                          <env:Body>
                          <ns0:SelfServiceTemplateRuleQueryPage_Input>
                          <ns0:NamedSearchSpec/>
                          <ns3:ListOfSSTemplateRule pagesize="100" recordcountneeded="true">
                          <ns3:SSTemplateRule>
                          <ns3:ModId/>
                          <ns3:ConditionTypeCode/>
                          <ns3:ConditionValue/>
                          <ns3:CatalogueCategoryId/>
                          <ns3:EffectiveEndDate/>
                          <ns3:EffectiveStartDate/>
                          <ns3:PageTypeCode/>
                          <ns3:RowId/>
                          <ns3:TemplateName/>
                          <ns3:WebSiteId/>
                          </ns3:SSTemplateRule>
                          </ns3:ListOfSSTemplateRule>
                          <ns0:ExecutionMode>ForwardOnly</ns0:ExecutionMode>
                          <ns0:LOVLanguageMode>LIC</ns0:LOVLanguageMode>
                          <ns0:ViewMode>All</ns0:ViewMode>
                          <ns0:PickListName/>
                          </ns0:SelfServiceTemplateRuleQueryPage_Input>
                          </env:Body>
                          </env:Envelope>

                          14-ott-2009 17.07.48 oracle.apps.ss.base.model.security.SiebelWSHandler handleFault
                          INFO: PERF: Web Service Return
                          14-ott-2009 17.07.48 oracle.apps.ss.base.model.security.SiebelWSHandler handleFault
                          INFO: <SOAP-ENV:Envelope xmlns:SOAP-ENV="http://schemas.xmlsoap.org/soap/envelope/" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema">
                          <SOAP-ENV:Body>
                          <SOAP-ENV:Fault>
                          <faultcode>SOAP-ENV:Client</faultcode>
                          <faultstring>Error Code: 10944642 Error Message: Error: Inbound SOAP Message - Session Token is missing or invalid or has expired</faultstring>
                          <detail>
                          <siebelf:errorstack xmlns:siebelf="http://www.siebel.com/ws/fault">
                          <siebelf:error>
                          <siebelf:errorsymbol/>
                          <siebelf:errormsg>Error: Inbound SOAP Message - Session Token is missing or invalid or has expired</siebelf:errormsg>
                          </siebelf:error>
                          </siebelf:errorstack>
                          </detail>
                          </SOAP-ENV:Fault>
                          </SOAP-ENV:Body>
                          </SOAP-ENV:Envelope>

                          14-ott-2009 17.07.48 oracle.apps.ss.base.model.security.SiebelWSHandler isStatefulAnonymousSession
                          INFO: isStatefulAnonymousSession, stateful WS call for anonymous users?false
                          14-ott-2009 17.07.48 oracle.apps.ss.base.model.security.SiebelWSHandler handleFault
                          INFO: Evaluating TimeOut: sessionTimeout=true isStatefulAnonymousSession = false isAnonymous true
                          14-ott-2009 17.07.48 oracle.apps.ss.base.model.security.SiebelWSHandler isStatefulAnonymousSession
                          INFO: isStatefulAnonymousSession, stateful WS call for anonymous users?false
                          09/10/14 17:07:48 javax.xml.rpc.soap.SOAPFaultException: Error Code: 10944642 Error Message: Error: Inbound SOAP Message - Session Token is missing or invalid or has expired
                          09/10/14 17:07:48      at oracle.j2ee.ws.client.StreamingSender._raiseFault(StreamingSender.java:566)
                          09/10/14 17:07:48      at oracle.j2ee.ws.client.StreamingSender._sendImpl(StreamingSender.java:401)
                          09/10/14 17:07:48      at oracle.j2ee.ws.client.StreamingSender._send(StreamingSender.java:114)
                          09/10/14 17:07:48      at oracle.apps.ss.base.model.setup.template.proxies.runtime.SelfServiceTemplateRule_Stub.selfServiceTemplateRuleQueryPage(SelfServiceTemplateRule_Stub.java:130)
                          09/10/14 17:07:48      at oracle.apps.ss.base.model.setup.template.proxies.SelfServiceTemplateRuleClient.selfServiceTemplateRuleQueryPage(SelfServiceTemplateRuleClient.java:40)
                          09/10/14 17:07:48      at oracle.apps.ss.base.model.setup.template.cache.TemplateRuleIdCacheLoader.load(TemplateRuleIdCacheLoader.java:119)
                          09/10/14 17:07:48      at oracle.ias.cache.CacheLoader.callLoad(Unknown Source)
                          09/10/14 17:07:48      at oracle.ias.cache.CacheHandle.findObject(Unknown Source)
                          09/10/14 17:07:48      at oracle.ias.cache.CacheHandle.locateObject(Unknown Source)
                          09/10/14 17:07:48      at oracle.ias.cache.CacheAccess.get(Unknown Source)
                          09/10/14 17:07:48      at oracle.apps.ss.base.model.util.cache.CacheManager.get(CacheManager.java:439)
                          09/10/14 17:07:48      at oracle.apps.ss.base.model.util.cache.CacheManager.get(CacheManager.java:426)
                          09/10/14 17:07:48      at oracle.apps.ss.base.model.setup.template.cache.TemplateRuleCacheManager.loadAllRules(TemplateRuleCacheManager.java:43)
                          09/10/14 17:07:48      at oracle.apps.ss.base.model.util.cache.CacheManager.initialize(CacheManager.java:190)
                          09/10/14 17:07:48      at oracle.apps.ss.base.view.util.SelfServiceFilter.init(SelfServiceFilter.java:76)
                          09/10/14 17:07:48      at com.evermind.server.http.HttpApplication.getFilterConfig(HttpApplication.java:7767)
                          09/10/14 17:07:48      at com.evermind.server.http.ServletRequestDispatcher.invoke(ServletRequestDispatcher.java:589)
                          09/10/14 17:07:48      at com.evermind.server.http.ServletRequestDispatcher.forwardInternal(ServletRequestDispatcher.java:391)
                          09/10/14 17:07:48      at com.evermind.server.http.HttpRequestHandler.doProcessRequest(HttpRequestHandler.java:908)
                          09/10/14 17:07:48      at com.evermind.server.http.HttpRequestHandler.processRequest(HttpRequestHandler.java:458)
                          09/10/14 17:07:48      at com.evermind.server.http.HttpRequestHandler.serveOneRequest(HttpRequestHandler.java:226)
                          09/10/14 17:07:48      at com.evermind.server.http.HttpRequestHandler.run(HttpRequestHandler.java:127)
                          09/10/14 17:07:48      at com.evermind.server.http.HttpRequestHandler.run(HttpRequestHandler.java:116)
                          09/10/14 17:07:48      at oracle.oc4j.network.ServerSocketReadHandler$SafeRunnable.run(ServerSocketReadHandler.java:260)
                          09/10/14 17:07:48      at oracle.oc4j.network.ServerSocketAcceptHandler.procClientSocket(ServerSocketAcceptHandler.java:234)
                          09/10/14 17:07:48      at oracle.oc4j.network.ServerSocketAcceptHandler.access$700(ServerSocketAcceptHandler.java:29)
                          09/10/14 17:07:48      at oracle.oc4j.network.ServerSocketAcceptHandler$AcceptHandlerHorse.run(ServerSocketAcceptHandler.java:879)
                          09/10/14 17:07:48      at com.evermind.util.ReleasableResourcePooledExecutor$MyWorker.run(ReleasableResourcePooledExecutor.java:298)
                          09/10/14 17:07:48      at java.lang.Thread.run(Thread.java:619)
                          14-ott-2009 17.07.48 oracle.apps.ss.base.model.setup.template.cache.TemplateRuleIdCacheLoader load
                          GRAVE: SOAPFaultException occured
                          14-ott-2009 17.07.48 oracle.apps.ss.base.model.util.cache.LocaleCacheManager getBaseLocale
                          INFO: Exiting:it_IT
                          14-ott-2009 17.07.48 oracle.apps.ss.base.model.util.cache.LocaleCacheManager getLocaleFromString
                          INFO: Exiting :it_IT
                          14-ott-2009 17.07.48 oracle.apps.ss.base.model.util.cache.CacheManager get
                          GRAVE: CacheException: during get
                          14-ott-2009 17.07.48 oracle.apps.ss.base.model.util.cache.CacheManager get
                          INFO: base exception:oracle.apps.ss.base.model.util.SelfServiceRuntimeException: Impossibile caricare le mappature del modello. Servizio Web per mappature del modello non riuscito. Contattare l'amministratore di sistema.
                          14-ott-2009 17.07.48 oracle.apps.ss.base.model.util.cache.CacheManager get
                          GRAVE: self service runtime exception
                          • 10. Re: Siebel 8.1.1 Self-Service Quick Start Guide available on Metalink3
                            506087
                            Hi,

                            Check your SIEBEL_PROXY_USER_NAME/SIEBEL_PROXY_PASSWORD in SelfServiceConfiguration.properties file. Is it same what you have given in eapps.cfg file.

                            ~Vikram
                            • 11. Re: Siebel 8.1.1 Self-Service Quick Start Guide available on Metalink3
                              788690
                              Vikram K wrote:

                              Try to use NetTools(<A class=jive-link-external href="http://users.telenet.be/ahmadi/nettools.htm">http://users.telenet.be/ahmadi/nettools.htm</A>) and divert the request through it tunnel. Using NetTool you can track the web service input which is going to siebel system and the response you are getting. Might be some web service is inactive.



                              You can also check the /OracleASHome/opmn/logs directory to check the log <A class=bodylinkwhite href="http://www.software-to-convert.com/h264-avc-conversion-software/h264-avc-to-psp-software.html"><FONT face=tahoma,verdana,sans-serif color=#000 size=1>files</FONT></A>.



                              ~Vikram
                              Is there any download link elsewhere? I decide to try it.