The problem is:
open MS Word
Log on successfully to Oracle BI in the MS Word with the desktop add-in
Successfully access to the Answer's request results and get the field to rtf template.
Error is shown as below:
Error No: 53
Desc: File not found
Please confirm that
1) Java runtime version is 1.3 or later is installed correctly
2) The Java executable is accessible through the Windows Path or the Java Home directory is entered in the Preview tab of the options dialog
User then download JRE 1.5 to test again, but the problem is still here.
Strangely, this problem only happened in some users' desktop / notebooks.
Very useful answer. Thank you. I changed C:\Program Files\Java\jre6 to C:\Program Files\Java\jre7 and it worked perfectly. I guess my issue was caused by the fact that I upgraded Java from 6 to 7. --Harry