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My goodness, this is something that you really need to contact support for help with. You don't mention what JDE World 7.3 cum version you are on, what version of OS/400 you are on, and what IBM hardware you are on. Could be all sorts of things. What sort can do is start a web session and see what is actually going on in your system, and be able to look at the various settings and configurations that you have. Something that we cannot do on this forum. Support is very well equipped to deal with this kind of problem. On this forum, we can speculate as to possible causes, but those speculations may not apply to your specific problem, and cause you to waste time chasing a dead end.