7 Replies Latest reply: Jul 25, 2012 10:29 AM by 951729 RSS

    Error when trying to use the "Print to PDF" option

    725022
      Hi All,

      I am getting an error when trying to use the "Print to PDF" option(available in the bottom left side of the window) for a particular dashboard page. It works for some dashboards and doesn't work for some.

      Error message is :
      ----------------------
      Sax parser returned an exception. Message: Unterminated entity reference, 'nbsp', Entity publicId: , Entity systemId: , Line number: 44, Column number: 6
      Error Details
      Error Codes: UH6MBRBC

      I also checked the sawlog1.log file and found this.

      Sax parser returned an exception.
      Message: Unterminated entity reference, 'nbsp', Entity publicId: , Entity systemId: , Line number: 44, Column number: 6
      ---------------------------------------
      Type: Error
      Severity: 42
      Time: Wed Sep 30 23:24:38 2009
      File: project/webxml/saxreader.cpp Line: 559
      Properties: ThreadID-4081998752;HttpCommand-Dashboard;Proxy-<some user name>;RemoteIP-140.87.221.209;User-<some user name>;Impersonator-IMPERSONATE
      Location:
           saw.websubsystems.pdf.postprocess
           saw.subsystem.portal
           saw.httpserver.request
           saw.rpc.server.responder
           saw.rpc.server
           saw.rpc.server.handleConnection
           saw.rpc.server.dispatch
           saw.threadPool
           saw.threads

      Has anyone faced this kind of issue before ? Am I missing something in the config files. Please let me know the solution. Would appreciate it.

      Thanks in Advance. J

      Edited by: user10735873 on Oct 1, 2009 12:31 AM