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We found the problem. In the Oracle BI Administration Tool, Marketing Manager, we didn't have Qualifying Keys set in our List Catalog.
After setting the Qualifed List Item to our customer nr column, the “Re-qualify list results against original segment criteria” checkbox showed
up when creating a format list.
After this, when clicking on "generating lists" in the segment tool, our file contained the correct number of customers, instead of the whole customer population.