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If I'm not mistaken, the Application Version is R12 RUP 4, the database is 10gR2 and the OS is RedHat Linux 4 AS. I've notice that this only happens when someone is doing some updates on the oracle projects.
For your question #2, ever since this never works at all.
Is there any manuals or something that I can read on how to deploy this alerts?
No similar issues are reported in MOS, so I would suggest you log a SR.
For deployment and setup, please refer to the Alert Manual which can be found at:
Oracle Applications Documentation
You could also refer to (Note: 577392.1 - How To Check Oracle Alert Setup?).