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Please mention the application release, database version, and the OS.
Has this ever worked properly? If yes, any changes have been done recently?
If I'm not mistaken, the Application Version is R12 RUP 4, the database is 10gR2 and the OS is RedHat Linux 4 AS. I've notice that this only happens when someone is doing some updates on the oracle projects.
For your question #2, ever since this never works at all.
Is there any manuals or something that I can read on how to deploy this alerts?
No similar issues are reported in MOS, so I would suggest you log a SR.
For deployment and setup, please refer to the Alert Manual which can be found at:
Oracle Applications Documentation
You could also refer to (Note: 577392.1 - How To Check Oracle Alert Setup?).
Thanks again Hussein.