Hi,

This issue was related, obviously, with accessing BIP through the proxy.

The BI Publisher Desktop (aka Template Builder, aka Word/Excel add-in) uses the IE configuration.
When configuring IE, be careful to add the BI Publisher server to the proxy exceptions, or you will receive this error when trying to log in through Word add-in:

"Error while trying to access Report Server Location: The remote server returned an error: (407) Proxy Authentication Required."

To configure IE, follow this steps:
1) Open IE, and navigate to Tools menu > Internet Options > Connections tab > LAN settings
2) Configure the proxy settings for you local network. Example:
- check "Use a proxy server..."
- add the proxy hostname and port to the address/port fields
- check "Bypass proxy server for local addresses
3) Open Advanced (button)
4) In Exceptions textbox, add the base URL/host used for accessing the BIP Server. For example, if your BIP Server URL is *http://myBipServer:9704/xmlpserver/*, then add this to the exceptions: *myBipServer*


Also, if you're using Siebel Security, must login with upercase username. With lowercase it doesn't work.


Bye,
Rui Leandro

Edited by: Rui Leandro on Mar 11, 2010 9:20 AM

Hope this helps anyone...

Hi,

Try uppercase login instead of lowercase. If you're using Siebel Security authentication, that is mandatory.
You can also check the client software version, and confirm that it is the same as the BIP server version. If it's not, it might be necessary to upgrade the client.
Another thing is to check if you have connectivity to the BIP server. Use the command: telnet «BIP_host» «BIP_port(9704?)». If you can't reach it, them there must be a firewall, proxy or other system blocking (check anti-virus and client firewalls, if you have any... some of them block network ports).

In my project, we had all those issues... and in all of them it was impossible to login.

If none of the above resolves your problem, please post your exact error message.



Byes,
Rui