2 Replies Latest reply on Apr 1, 2010 5:14 PM by 647862

    Troubleshooting Shared Services installation

    647862
      I am trying to install Essbase 9.3.1 on Solaris. So far I have installed Shared Service 9.3.1 and ran configuration utility. I chose Oracle as my relational database and Apache Tomcat as my Application Server. I did not get any errors during install and configuration process.

      After the configuration tool ran successfully, I executed the openLDAP.sh and SharedServices9.sh with no visible error message.

      When I try to login to the webpage using http://<servername>:58080/interop I do not get anything back.

      Did I miss something, where should I look for troubleshooting.. I have reviewed all the log files that I think are relevant and could not make out anything.

      Would like some pointers from experts about troubleshooting the process

      Thanks
      Mandar Joshi
        • 1. Re: Troubleshooting Shared Services installation
          647862
          Hi,

          I noticed following warning messages in one of the log files (./Hyperion/logs/SharedServices9/SharedServices_Security.log) ...

          2010-03-30 04:57:50,693 [Thread-1] WARN com.hyperion.css.common.configuration.CSSConfigurationImplXML.<init>(Unknown Source) - Skipping the validation of the configuration because the required validating parser library not found or errors in validation. This does not guarantee the proper initialization of the component.

          2010-03-30 04:59:51,252 [main] WARN com.hyperion.css.CSSAPIImpl.initialize(Unknown Source) - The system has already been configured; skipping attempt to configure the system again with the new config file /hyperion/home/Hyperion/deployments/Tomcat5/SharedServices9/config/CSS.xml.

          2010-03-30 05:31:04,446 [Thread-1] WARN com.hyperion.css.common.configuration.CSSConfigurationImplXML.<init>(Unknown Source) - Skipping the validation of the configuration because the required validating parser library not found or errors in validation. This does not guarantee the proper initialization of the component.

          2010-03-30 05:32:04,555 [main] WARN com.hyperion.css.CSSAPIImpl.initialize(Unknown Source) - The system has already been configured; skipping attempt to configure the system again with the new config file /hyperion/home/Hyperion/deployments/Tomcat5/SharedServices9/config/CSS.xml.

          2010-03-30 13:22:35,635 [Thread-1] WARN com.hyperion.css.common.configuration.CSSConfigurationImplXML.<init>(Unknown Source) - Skipping the validation of the configuration because the required validating parser library not found or errors in validation. This does not guarantee the proper initialization of the component.
          • 2. Re: Troubleshooting Shared Services installation
            647862
            Hi Folks,

            Here is what happened... The port that was used by Shared Services was not opened and as a result I could not see the page refreshed. Everything is working fine now.