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In a Campaign there are two ways to play a recording:
Play Variable (as a prompt)
You can get the Variable from a database query (or stored procedure), so this may be your best getting something going quick without a lot of dev work.
You will still need to have something, automated, that updates a DB table.
You will still also need to have recordings already uploaded to choose from.
Does this sound like something that will work for you?
1) & 2)
I want my NOC team to be able to call our helpdesk IVR, hit a secret option like 9 and record an outage message. That message should then play for anyone calling into the helpdesk. I can have them do this manually by recording the outage message in something like Audacity and then replacing a specific Library Company Prompt with their recording. I would prefer to automate it though.
OK, so please correct me if I am wrong but woudl this work:
-- The IVR can always be 'looking' for an advisory prompt
-- If the prompt is empty, the IVR just plays and no customer ever knows that it is in there
-- If the prompt is not empty, customers will hear the recording
Does that work for the playback part?
The play prompt has a varaible option so yes that would probably work well for this.
There would be silence if there is no file found.
As with anything there are many ways to go about this, you can also, if you wish, use business events as well and only look for the WAV if a flag is flipped i.e. a business event is found. Or more simplistically just alway play it and in most cases just have a blank (empty) file so there is no audio/no delay at all in the 'advisory' part of your call treatment.
It may be best however to combine these functions so when you go to your internal/private IVR to control this you can play a prompt that says 'are you sure you wish to activate this' and then have that part flip on your business event.