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Hi Cindy,1 person found this helpful
Extensibility framework and features comes from Oracle Product Lifecycle Management (EGO), it is not a functionality created by Teleservice. Teleservice only uses the extensibility framework. There are other EBS modules that use extensibility framework like, for example, TCA or OCO.
Extensible Attributes are similar to DFF's in the sense that Extensible Attributes feature provides out-of-the box capability to store additional information associated with certain EBS modules entities.
The functionality allows you to view and maintain these additional attributes without having to create custom screens. It also allow you to group related attributes and display attributes on specific UI pages.
Some of the features are:
Limited to certain EBS modules entities.
Attributes can be displayed as text, check box or radio group.
Database view is created for each attribute group.
Uses Value Set for attribute validation.
Extensible Attributes store unlimited number of repeating attributes (multiple rows of similar data), unlike Descriptive Flexfields.
Components of an extension:
Value Sets (Recommend creating before attribute groups)
Extensible entities have corresponding tables to store additional attributes.
For example, in the case of Teleservice some of the tables are CS_INCIDENTS_EXT_B, CS_INCIDENTS_EXT_AUDIT, etc.
For TCA you have HZ_PARTY_SITES_EXT_B, HZ_LOCATIONS_EXT_B, etc.
If customer wants to use Extensible Attributes in Oracle Loans then you need to check with Loans Development to see if they implemented or not Extensibility framework.
Thank you, Walter. I will go back to Loans with this.
How extensible fields can be seen at oracle teleservice service request form?
What is the service request form funnction/menu name to attach with field service responsibility to see the extensible fields setup in to ?