This content has been marked as final. Show 2 replies
To block a call inbound follow these steps:
1. Create a Prefix Routing Pattern that equals the number you want to block. One of these will be created for each number to block unless you can use the NPA or NXX and a wildcard.
2. Create a Prefix Routing Group that includes the Prefix Routing Pattern you just created.
3. Create a new Project Menu (or Campaign).
a. Set the default link to disconnect. (You can play an audio first if you like).
4. Create a new Project.
a. Enable a Phone project, but do not assign a DNIS.
b. Route all calls to this project to the Project Menu just created..
5. Blocking occurs at the Project level. If the number needs to be blocked for more than 1 DNIS, make the following change to each of the projects.
a. Open the Project in question and click the Phone tab.
b. Click the Prefix Routing tab and enable Prefix Routing.
c. Select the Prefix Routing Group you created and point it to the new Project.
Alternately, you could perform the call blocking from within a campaign, but this requires that anytime a new number needs to be blocked or unblocked, we need to make the change. By using the steps above, the customer can add/remove numbers.