Is there any way to report on calls not answered by agents? We've had some questions about whether calls are properly being routed according to skills. However, I think there may be cases where the calls are not being answered. A COD/CCA report would be great. We use the bundled CRMOD client, so if there's any thought about using CRMOD, we can do that, too.
Or if I can identify it in the Interaction History, I'll take that too.