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For CCA to function, it does not require any special LAN hardware so the 3Com stuff should work fine.1 person found this helpful
Depending on the number of users, existing traffic and codec used you may wish to segment traffic and apply QOS, but QOS has the greatest impact if you have a bandwidth constraint.
How many users do you need to set it up for? Is there a Telco overlay or is it stand alone CCA?
1.- How many users do you need to set it up for?
Today 800 agents, 1200 in one year.
2.- Is there a Telco overlay or is it stand alone CCA?
It's a stand alone implementation. It have to work only in the CallCenter's LAN.
You should be able to install it in 3COM switches or in any switch and firewall as far as all CCA servers would see each other. Btw, what CCA version you're planning to install and implement?
We're going to install v8.1.3.
8.1.3 FP3 is a good choice. Our production environment is running 8.1.1. We've had every version since 8.1.1 running in our DEV and 8.1.3 FP3 is the first one that seems to actually be working as expected. All others had show-stoppers for us.
Is your local area network (LAN) working with 3COM switches?
No, sorry we're not. I was only trying to say that 8.1.3 seems to have corrected quite a number of bugs without introducing any major new ones.