I need to install Oracle CCA in a CallCenter.
My customer's LAN is working with 3COM switches (S7900E, 4210G) and firewalls H3C F1000-S.
Does anybody know a success implementation with 3COM switches?
Thanks in advance
For CCA to function, it does not require any special LAN hardware so the 3Com stuff should work fine.
Depending on the number of users, existing traffic and codec used you may wish to segment traffic and apply QOS, but QOS has the greatest impact if you have a bandwidth constraint.
How many users do you need to set it up for? Is there a Telco overlay or is it stand alone CCA?
1.- How many users do you need to set it up for?
Today 800 agents, 1200 in one year.
2.- Is there a Telco overlay or is it stand alone CCA?
It's a stand alone implementation. It have to work only in the CallCenter's LAN.
8.1.3 FP3 is a good choice. Our production environment is running 8.1.1. We've had every version since 8.1.1 running in our DEV and 8.1.3 FP3 is the first one that seems to actually be working as expected. All others had show-stoppers for us.