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thank u, we raised SR 3-1746130451 and oracle suggested
Step 1 is to de-install version 1.2
You can do this with the Oracle Universal Installer (OUI)
For more information on OUI and how to use it please check:
Installing Oracle Applications: A Guide to Using Rapid Install (Doc ID 289786.1)
Please select the applications version according to the version you are using
Step 2 then will be installing version 3.0
For this step you can follow the note you already referenced
1065078.1 - Installation/Upgrade Paths for Oracle Application
Management Pack for Oracle E-Business Suite Releases to date
In there you can decide which installation patch to go and which version to install.
No matter if you go for 3.0 or 3.1 you need to start with the installation of
Install AMP 2.0
This is the mandarory way to do the installation
but i think fresh install of AMP 3 is supportted
It does not usually take that long. It could be possible that some middle-tier process has a lock on the DB.
Did you ensure that all middle-tier services were stopped before running the installer?
What is the output of the query below:
Select count(*) FROM dba_jobs_running run_job; gv$session sess
WHERE sess.sid = run_job.sid AND sess.schemaname = 'SYSMAN'