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This discussion is archived
: Sep 10, 2010 6:11 PM by
Supervising agents from CCA while agents are logged in Siebel thru CTI tool
Sep 10, 2010 3:57 PM
Do we need to create Supervisors in Siebel for them to monitor agents from cca application or Creating Supervisor in CCA alone allows them to monitor agents logged in Siebel.
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Re: Supervising agents from CCA while agents are logged in Siebel thru CTI tool
Sep 10, 2010 6:11 PM
in response to
All that is needed is to create the CCA user and add agents to be supervised (in CCA directly).
Then you can use the Native CCA client to view all of your agnets who are logged in using the CTI toolbar.