3 Replies Latest reply: Sep 23, 2010 12:35 PM by rschepis RSS

    Get chat transcript over the WebServices API for CCA?

    565948
      Hi

      When using the WebServices API against the CCA (Contact Center Anywhere) there is this method called:
      IInteractions.getHistory(String sessionId, String sInteractionId)
      where some sort of event history can be retrieved.

      But how can I find the actual chat messages for that interaction?

      Or are they only sent to the FTP server?

      Thanks
      Lucas