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Sorry, I was't clearer. We generate 2 help outputs for our users: JavaHelp and WebHelp. The web form works in WebHelp, but not in JavaHelp. The form had worked in JavaHelp when we orignally built the help system 4 years ago. Recently, we discovered that it was not working. I am trying to pinpoint whether this is a JavaHelp issue, and issue with RoboHelp or our ordering system to which JavaHelp is linked.