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10 Replies Latest reply: Sep 20, 2009 10:23 PM by 807567 RSS

Cannot connect to retrieve current2.zip: You are not authorized to access

807567 Newbie
Currently Being Moderated
Hi,

I have tried to search the forum for help, but I'm still unable to patch my account.

My Solaris version is:
SunOS sun0 5.10 Generic_139556-08 i86pc i386 i86pc
I have been successful in registering my Solaris using:
sconadm register -a -r  /tmp/RegistrationProfile.properties
But when trying to run the
smpatch analyze
I get
Failure: Cannot connect to retrieve detectors.jar: You are not authorized to access this service.
or this
Failure: Cannot connect to retrieve current2.zip: You are not authorized to access this service.
It changes back and forth between these two.

I have no gui installed on the box, so using updatemanager is not an option.

Btw - I have no subscription key in my registration file. But I guess I should be able to download security patches.

Any help would be appreciated.

Regards,
Flemming B.

Edited by: iportalenn on Jul 22, 2009 12:51 PM
  • 1. Re: Cannot connect to retrieve current2.zip: You are not authorized to acce
    807567 Newbie
    Currently Being Moderated
    This could be due to several issues. I hope you have a valid sun online account.
    Remove your sensitive data and run the suc scrip, posting the output.
  • 2. Re: Cannot connect to retrieve current2.zip: You are not authorized to acce
    807567 Newbie
    Currently Being Moderated
    Hi there,

    having the same issue here. We've been building servers for the past week or so, all identical servers, the ones last week patched just fine, the ones this week are throwing the "You are not authorized to access this service."

    Here's the output of suc.sh

    User: root
    Logname: root
    Thu Jul 23 11:36:35 EDT 2009
    ng-scan01


    smpatch settings:

    patchpro.backout.directory - ""
    patchpro.baseline.directory - /var/sadm/spool
    patchpro.download.directory - /var/sadm/spool
    patchpro.install.types - rebootafter:reconfigafter:standard
    patchpro.patch.source https://getupdates.sun.com/ https://getupdates1.sun.com/
    patchpro.patchset - current
    patchpro.proxy.host - ""
    patchpro.proxy.passwd **** ****
    patchpro.proxy.port - 8080
    patchpro.proxy.user - ""


    smpatch analyze:

    Failure: Cannot connect to retrieve detectors.jar: You are not authorized to access this service.


    Entitlement:



    Sun UC patch revision:

    120335-04
    121081-06
    121118-09
    121118-13
    121453-02
    122231-01
    123003-02
    123003-03
    123005-05
    123005-07
    123630-01
    123630-03
    124171-03
    124171-07
    124614-01
    138064-02


    Solaris release:

    Solaris 10 11/06 s10s_u3wos_10 SPARC
    Copyright 2006 Sun Microsystems, Inc. All Rights Reserved.
    Use is subject to license terms.
    Assembled 14 November 2006


    Solaris Kernel: Generic_137111-03
    Machine Type: sun4v
    Platform: SUNW,SPARC-Enterprise-T1000


    Java versions:



    System default:

    java version "1.5.0_07"
    Java(TM) 2 Runtime Environment, Standard Edition (build 1.5.0_07-b03)
    Java HotSpot(TM) Server VM (build 1.5.0_07-b03, mixed mode)


    Java 5:

    java version "1.5.0_07"
    Java(TM) 2 Runtime Environment, Standard Edition (build 1.5.0_07-b03)
    Java HotSpot(TM) Server VM (build 1.5.0_07-b03, mixed mode)


    Java 6:

    Unable to locate JRE meeting specification "1.6*"

    Java used by smpatch and updatemanager:

    /usr/sbin/pprosvc:JAVACMD="/usr/jdk/latest/bin/java -version:1.5+"
    /bin/updatemanager:JAVA_EXEC="/usr/jdk/latest/bin/java -version:1.5+"


    Cacao Java version:

    java-home=/usr/jdk/jdk1.5.0_07


    Cacao Base Directories:

    cacao.install.rt.base.dir=/
    cacao.install.etc.base.dir=/


    Software Cluster:

    CLUSTER=SUNWCXall


    All ccr properties:

    18:

    cns.assetid:
    36HaMSrVGQlwX+Mt99iYkbUF3G8=

    cns.br.SunUCenabled:
    true

    cns.ccr.keyGenPath:
    /usr/lib/cc-ccr/bin/ccrKeyGen

    cns.clientid:
    93fad82e-c8d6-4c8a-a80d-3677329aa71d

    cns.httpproxy.auth:


    cns.httpproxy.ipaddr:


    cns.httpproxy.port:


    cns.regtoken:
    59a20df5-f3ba-4eb7-b909-ced7584cfa2c:1279929600000:T

    cns.security.password:
    2Vs+rFW/3isjE5hRK1XAAOPmpRA3mfQTM8O7ImKod302

    cns.security.privatekey:
    -----BEGIN ENCRYPTED PRIVATE KEY-----
    MIICxjBABgkqhkiG9w0BBQ0wMzAbBgkqhkiG9w0BBQwwDgQI1EUrWRusJK4CAggA
    MBQGCCqGSIb3DQMHBAia7nnJiU+PrQSCAoCz3rWo1JvzU//dlWO5VsfHnsYdsY1m
    5HLSAXCeTsJaya8Xo51cYFZvh9ViM3mpR6DAJY4eQMcKI6mjPN7zilQApF6cLDTj
    TazlLriKc8lHWMif4pM6tIdiY4ObnkGszZ9eCbFMj3Yth+zcEIe1bLtqr2o2HlGh
    oAjgsee8ZU5jTsvJGs8j4M/ktGV2fPlmCICLJ9LQ8qY3UHSyep7yTnATKMpj5R
    bayD9ZoTYuHYb2DkVSH2w2B4pMn3/ndiyasDKSR0mHf16RwsairvUkEQZa9bmNqG
    IRA1sVpmXfpB8pXfOxczKakv7X25+yk+eLJPrGdLQid7QsGsp7LgiWj3oNZTgiqe
    iAungX8ilsQdQuX9kM8Nqq88AbbeRDelf28hbLzprUa+yI/4djIrdkmIOBQF0P5r
    EeL5Wh0+sn121wPksXaRKjCUlvCMEDZ9lvjOliKc7/nbM14FDCr1DH8PHOROfAUv
    NEwFXckiXOIfg2lZ0N46B6g7kZLxJNHGvP7aK5R6HrZ+5v5RTXlfPU0hSx84ujhG
    AZLtsU0Q5Fk9OEpXm1WRvo/NmagegmefIVb0JQacvXsAof/1qo8/7ILnEF1dkPg+
    wC3DC+Ib91caap435e44FX4YMFIwFmGTU6PQH0IM/MYpIVbrfq11wiMpOhHMjsr4
    SCjBO5aHXNe8g/kIdP2JZoB5+B+4LAQ19DmpOOQCh4geCoGDb+6mnGB2aiBQKJhG
    1HH8cLIymwtJsTC2kIPHrV8u/Rg783NE9Q6d7/aeXqEgytWfEGSYYmbB9i2y0hXx
    uVHL5nqJBLVp8gKlVLTkr4J8vM/7ux96B/v21ZncwMclTw/aDLnroR3X
    -----END ENCRYPTED PRIVATE KEY-----


    cns.security.publickey:
    -----BEGIN PUBLIC KEY-----
    MIGfMA0GCSqGSIb3DQEBAQUAA4GNADCBiQKBgQD6FcQtUta+hgwoqjqrmF36DnXg
    3ChrkxBw7NWeZecOAJdT8pshUaAcpfQiTcDyIHmSMYYNiu+9DDw3ymFKsSK9s5w1
    X2W2VsWG8j3Toa5qwdvLJxiYfkeCJy10DkNdt89W4cLFPUlRRtHc4W1VRo6hrLsw
    chN4I6v1DJSxNLtpKQIDAQAB
    -----END PUBLIC KEY-----


    cns.swup.UMautolaunch:
    false

    cns.swup.autoAnalysis.enabled:
    true

    cns.swup.checkinInterval:
    2

    cns.swup.lastCheckin:
    0

    cns.swup.patchbaseline:
    current

    cns.swup.regRequired:
    true

    cns.transport.serverurl:
    https://cns-transport.sun.com



    Sun UC package status:

    SUNWbreg not installed
    SUNWdc not installed


    Services in maintenance/disabled state:
  • 3. Re: Cannot connect to retrieve current2.zip: You are not authorized to acce
    807567 Newbie
    Currently Being Moderated
    You are down rev. on these patchs:
    121118-16
    123893-15

    download and install them.
    Once this has been done I would suggest that you clear out any files from the
    cache directory to be on the safe side:

    # find /var/sadm/spool/cache -type f -exec rm {} \;

    If you are still having problems, then let us have the following files:

    # /tmp/basicreg<timestamp>.log
    # /var/cacao/instances/default/logs/cacao.0
  • 4. Re: Cannot connect to retrieve current2.zip: You are not authorized to acce
    807567 Newbie
    Currently Being Moderated
    I too hope I have a valid sun account. Is there any way for me to confirm this? It seems to me I just need to create an standard account. I use the same account for patching my server as I use for this forum.

    I ran the script and got the following output
    User:
    Logname: root
    tirsdag den 28. juli 2009 20.59.29 CEST
    sun0
    
    
    smpatch settings:
    
    patchpro.backout.directory      -       ""
    patchpro.baseline.directory     -       /var/sadm/spool
    patchpro.download.directory     -       /var/sadm/spool
    patchpro.install.types          -       rebootafter:reconfigafter:standard
    patchpro.patch.source           -       https://getupdates1.sun.com/
    patchpro.patchset               -       current2
    patchpro.proxy.host             -       ""
    patchpro.proxy.passwd           ****    ****
    patchpro.proxy.port             -       8080
    patchpro.proxy.user             -       ""
    
    
    smpatch analyze:
    
    Failure: Cannot connect to retrieve current2.zip: You are not authorized to access this service.
    
    
    Entitlement:
    
    cat: cannot open /var/sadm/spool/cache/entitlement/*entitlement_client
    
    
    Sun UC patch revision:
    
    120336-04
    121082-06
    121082-08
    121119-16
    121454-02
    123004-03
    123006-07
    123631-03
    123896-05
    123896-15
    124187-07
    137138-09
    
    
    Solaris release:
    
                            Solaris 10 5/09 s10x_u7wos_08 X86
               Copyright 2009 Sun Microsystems, Inc.  All Rights Reserved.
                            Use is subject to license terms.
                                 Assembled 30 March 2009
    
    
    Solaris Kernel: Generic_139556-08
    Machine Type: i86pc
    Platform: i86pc
    
    
    Java versions:
    
    
    
    System default:
    
    java version "1.5.0_17"
    Java(TM) Platform, Standard Edition for Business (build 1.5.0_17-b04)
    Java HotSpot(TM) Server VM (build 1.5.0_17-b04, mixed mode)
    
    
    Java 5:
    
    java version "1.5.0_17"
    Java(TM) Platform, Standard Edition for Business (build 1.5.0_17-b04)
    Java HotSpot(TM) Server VM (build 1.5.0_17-b04, mixed mode)
    
    
    Java 6:
    
    Unable to locate JRE meeting specification "1.6*"
    
    
    Java used by smpatch and updatemanager:
    
    /usr/sbin/pprosvc:JAVACMD="/usr/jdk/latest/bin/java -version:1.5+"
    /bin/updatemanager:JAVA_EXEC="/usr/jdk/latest/bin/java -version:1.5+"
    
    
    Cacao Java version:
    
    java-home=/usr/jdk/jdk1.5.0_17
    
    
    Cacao Base Directories:
    
    cacao.install.rt.base.dir=/
    cacao.install.etc.base.dir=/
    
    
    Software Cluster:
    
    CLUSTER=SUNWCreq
    
    
    All ccr properties:
    
    18:
    Property not defined: 18
    
    cns.assetid:
    0J6stmPypOw8KNn6fnmG+QXAe/Y=
    
    cns.br.SunUCenabled:
    true
    
    cns.ccr.keyGenPath:
    /usr/lib/cc-ccr/bin/ccrKeyGen
    
    cns.clientid:
    481a487d-00dc-432e-8058-9f04b5d4c148
    
    cns.httpproxy.auth:
    
    
    cns.httpproxy.ipaddr:
    
    
    cns.httpproxy.port:
    
    
    cns.regtoken:
    e29884b5-86d5-4528-92b5-e15c1809fdaf:1279843200000:T
    
    cns.security.password:
    --Removed --
    
    cns.security.privatekey:
    -- Removed --
    
    cns.security.publickey:
    -----BEGIN PUBLIC KEY-----
    MIGfMA0GCSqGSIb3DQEBAQUAA4GNADCBiQKBgQCeuU8Q4jNfHaD1po1y/v4o/MY+
    RC4yBJsFCDRLxaxSCacnbEt5Zx+LInqFhDCFO4B+GOZ6t63grEadsVD4bZ2Tbcog
    GvDHS6+Yw7Svn6bGcDsHLdLYstII7qoWEHQDIs3biCi9sIbg4eaHze97iDhK5gVM
    d///3wXmkXC6wzNrDwIDAQAB
    -----END PUBLIC KEY-----
    
    
    cns.swup.UMautolaunch:
    false
    
    cns.swup.autoAnalysis.enabled:
    true
    
    cns.swup.checkinInterval:
    2
    
    cns.swup.lastCheckin:
    0
    
    cns.swup.patchbaseline:
    current
    
    cns.swup.regRequired:
    true
    
    cns.transport.serverurl:
    https://cns-transport.sun.com
    
    
    
    patchsvr not installed.
    
    
    
    Sun UC package status:
    
    SUNWadmfr not installed
    SUNWbreg not installed
    SUNWctpls not installed
    SUNWdc not installed
    SUNWj5rtx not installed
    SUNWmfrun not installed
    SUNWpoolr not installed
    SUNWxwfnt not installed
    SUNWxwice not installed
    SUNWxwplt not installed
    SUNWxwrtl not installed
    
    
    Services in maintenance/disabled state:
    Thanks for any help you can provide

    Regards,
    Flemming B
  • 5. Re: Cannot connect to retrieve current2.zip: You are not authorized to acce
    807567 Newbie
    Currently Being Moderated
    I am not sure that you are seeing the same problem; you appear to be missing some packages. I would suggest that you install the following packages:
    SUNWadmfr
    SUNWctpls
    SUNWj5rtx
    SUNWmfrun
    SUNWpoolr
    The SUNWxw* packages are only required if you want to run updatemanager. SUNWdc and SUNWbreg are not required (note that SUNWbreg was superseded by SUNWbrg).
  • 6. Re: Cannot connect to retrieve current2.zip: You are not authorized to acce
    807567 Newbie
    Currently Being Moderated
    Good Day!
    I think, I have the same problem. Maybe I need to install more patches to get smpatch working?

    # ./suc.sh
    User:
    Logname: root
    Thu Jul 30 14:27:12 MSD 2009
    pmcm3


    smpatch settings:

    patchpro.backout.directory - ""
    patchpro.baseline.directory - /var/sadm/spool
    patchpro.download.directory - /var/sadm/spool
    patchpro.install.types - rebootafter:reconfigafter:standard
    patchpro.patch.source - https://getupdates1.sun.com/
    patchpro.patchset - current2
    patchpro.proxy.host spbext2.eme.pwrm ""
    patchpro.proxy.passwd **** ****
    patchpro.proxy.port 8080 8080
    patchpro.proxy.user powerm\\tubalov_ds ""


    smpatch analyze:

    Failure: Cannot connect to retrieve current2.zip: You are not authorized to access this service.


    Entitlement:

    cat: cannot open /var/sadm/spool/cache/entitlement/*entitlement_client


    Sun UC patch revision:

    120335-04
    121081-06
    121118-13
    121118-16
    121453-02
    122231-01
    123003-03
    123005-07
    123630-03
    123893-05
    124171-07
    137137-09


    Solaris release:

    Solaris 10 10/08 s10s_u6wos_07b SPARC
    Copyright 2008 Sun Microsystems, Inc. All Rights Reserved.
    Use is subject to license terms.
    Assembled 27 October 2008


    Solaris Kernel: Generic_137137-09
    Machine Type: sun4u
    Platform: SUNW,Ultra-250


    Java versions:



    System default:

    java version "1.5.0_16"
    Java(TM) Platform, Standard Edition for Business (build 1.5.0_16-b02)
    Java HotSpot(TM) Client VM (build 1.5.0_16-b02, mixed mode, sharing)


    Java 5:

    java version "1.5.0_16"
    Java(TM) Platform, Standard Edition for Business (build 1.5.0_16-b02)
    Java HotSpot(TM) Client VM (build 1.5.0_16-b02, mixed mode, sharing)


    Java 6:

    Unable to locate JRE meeting specification "1.6*"


    Java used by smpatch and updatemanager:

    /usr/sbin/pprosvc:JAVACMD="/usr/jdk/latest/bin/java -version:1.5+"
    /bin/updatemanager:JAVA_EXEC="/usr/jdk/latest/bin/java -version:1.5+"


    Cacao Java version:

    java-home=/usr/jdk/jdk1.5.0_16


    Cacao Base Directories:

    cacao.install.rt.base.dir=/
    cacao.install.etc.base.dir=/


    Software Cluster:

    CLUSTER=SUNWCreq


    All ccr properties:

    18:
    Property not defined: 18

    cns.assetid:
    Kt4JKMdAv1+i7kFHbSwmXhCvcEc=

    cns.br.SunUCenabled:
    true

    cns.ccr.keyGenPath:
    /usr/lib/cc-ccr/bin/ccrKeyGen

    cns.clientid:
    bef9e5da-6d67-47a5-9175-d0a14d9ff7f9

    cns.httpproxy.auth:
    powerm\tubalov_ds:zaxoX27hy

    cns.httpproxy.ipaddr:
    spbext2.eme.pwrm

    cns.httpproxy.port:
    8080

    cns.regtoken:
    dc81bf72-b183-48ab-9cb2-cd12b1ce5669:1280448000000:T

    cns.security.password:
    nVg5PzR2urTiGa530bnm13dAQ7wTMtKanY55AR9GQ7j3

    cns.security.privatekey:
    -----BEGIN ENCRYPTED PRIVATE KEY-----
    MIICxjBABgkqhkiG9w0BBQ0wMzAbBgkqhkiG9w0BBQwwDgQIhzsFaNrn394CAggA
    MBQGCCqGSIb3DQMHBAheZQVPlihTlQSCAoBkOZJLO2ESIJszK24aoF1c5TMG49Wi
    WKhoPrW/QBRjR1ZQkSFumM1qAoYhAhLZiN3Sv2dkLoTcFfAKyXqpAwIqT9VYI4AH
    oAj4ayU+7RaolfZazK09txgCnOovoKVi0f5fBZrBVJOl65BaostguhWicri7Uy80
    TvwFKcMb3xTyATw1poJnohlv6WmdVYMjwztiSOudJTooYown8dAwuwOs6zTAszPP
    s/bNo6kOFRKcPJA9+eGPTgddwDlFEJ5IOZUXiI7fKWnpLHhSe9YduNLHUsYx/ND5
    RCNOIr9ZRuGCHN8LeU395HPQs6DN130lghXB3SHN0D7X0qS98lZKWIOmGGP7nU+B
    LRn9b8XVqwmWOeG4VYRANy6LWnNGrDEgvp4YoUmnCgYKrpcvamCalxs6nWHH+mmo
    7uIoDzTWxHjtJt0CP3Ldm67ZhgrGg5EMldlCc1LYybl7VWYQx9Bn5RXmsgz+BkUR
    J89LJfrRa857hQuBbMdPpAh+xVHPnOiTYPMH3KyQoav/o/WcunTOTjAEZV+Iho/H
    ymnEB5kNcsdCH0hw0wLbN9txjETousbfAY0l+vAAvkRRrp+XGRSxi3W2/JdXGM0W
    DJWyCkS/AJc3D3BEgemQqTq/QGmSUfRIIzzsxgb5JAbyvwOiY2K0Wjh7eyacDkwF
    CX3XfGgH8szytF5wvF9RpTcD0i6W3yEpWsmko/pvs/0bzgmjlNE3Su2WrSkIPQCu
    H+mwUPu9574g/tS/AY0EqMZ03reg2hKaLT9jfKw8C6g7q8hvbfn4JVpcHMd9l+In
    GXJ1JCzkSexKpVbYCZDM1ufVF6C0+KKxSJIz5QFu4TFLiuPKDM+fJlHU
    -----END ENCRYPTED PRIVATE KEY-----


    cns.security.publickey:
    -----BEGIN PUBLIC KEY-----
    MIGfMA0GCSqGSIb3DQEBAQUAA4GNADCBiQKBgQDEczoDZ6YNIIajwdef+I5Y3+Fk
    oHxsf/v1RsXak1U9vMIwetbo4BZzQn1F5L9sI1vjfc2dBQmjyg5zmTijrogCb+ck
    luWtwd+SfIJMVXEfkH+lM4DXxihrU23SGGbACJZlTM8+xwOdjpLgUCZqPExorO+H
    lu2139h0C1IMzGCIYwIDAQAB
    -----END PUBLIC KEY-----


    cns.swup.UMautolaunch:
    false

    cns.swup.autoAnalysis.enabled:
    true

    cns.swup.checkinInterval:
    2

    cns.swup.lastCheckin:
    0

    cns.swup.patchbaseline:
    current

    cns.swup.regRequired:
    true

    cns.transport.serverurl:
    https://cns-transport.sun.com



    patchsvr not installed.



    Sun UC package status:

    SUNWbreg not installed
    SUNWdc not installed


    Services in maintenance/disabled state:



    Please attach /tmp/pmcm3-300709-suc-out.Z in your reply to the Sun Update Connection Technical Support Team.
  • 7. Re: Cannot connect to retrieve current2.zip: You are not authorized to access
    807567 Newbie
    Currently Being Moderated
    Has anyone actually resolved this?

    Exact errors here. Have added suggested patches, added patch_cluster, de and re registered the system. I can't believe this isnt fixed. Seem brutal, just need patches.
  • 8. Re: Cannot connect to retrieve current2.zip: You are not authorized to access
    807567 Newbie
    Currently Being Moderated
    The issue encountered here may be related to a backend issue that is affecting a limited number of user accounts. This is currently being treated as a high priority but unfortunately it is taking longer than expected to fix.

    Re-registering systems with a brand new Sun Online Account may workaround the problem for now.
  • 9. Re: Cannot connect to retrieve current2.zip: You are not authorized to acce
    807567 Newbie
    Currently Being Moderated
    Having the same issue here, but it is also causing issues for our Sun Ray Server installation as well....

    Has this been resolved?

    Thanks,

    Matt
  • 10. Re: Cannot connect to retrieve current2.zip: You are not authorized to acce
    807567 Newbie
    Currently Being Moderated
    The fix is in progress, hopefully will not be much longer before it is in place.