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2 Replies Latest reply: Jun 30, 2009 8:58 AM by 807567 RSS

Agent problem; Cannot connect to the SDS server

807567 Newbie
Currently Being Moderated
Hi,

It seems that several agents cannot connect to the SDS server. I now have 5 servers and the last one was my workstation that cannot connect after reboot.. The line in error.log on the agents seem to say this on all the failed agents. Have issued a case on this but it would be great if someone know the solution on this.

The log entry;
1447:2009-05-08_07:53:04 SEVERE [ uce.agent.app: ../src/AgentApp.cc: #1491 ] 0 Can't send logout message. Exiting immediately.

Regards,
Tony
  • 1. Re: Agent problem; Cannot connect to the SDS server
    807567 Newbie
    Currently Being Moderated
    check that you have the latest agent patch installed. if so, then enable debug in the agent and see if anything more descriptive is logged. also check that you can telnet to the sds from the agent on the correct ports
  • 2. Re: Agent problem; Cannot connect to the SDS server
    807567 Newbie
    Currently Being Moderated
    I've got something similar happening. I'm noting it on my Solaris 10 Channel. My Solaris 9 hosts appear to be in order, however Solaris 10 hosts aren't connected. The errors lead me to believe I have a Solaris 10 Channel corruption of some sort. A sample from my log output is:

    a sample output from uce_agent.log
    ##### uce_agent starting #####
    Tuesday, June 30, 2009 10:50:42 AM CDT
    SAX.error: xmlParseStartTag: invalid element name
    SAX.error: Premature end of data in tag ADDED_BY line 220844
    SAX.error: Premature end of data in tag BLOB_INFO line 220843
    SAX.error: Premature end of data in tag NODE line 220819
    SAX.error: Premature end of data in tag VTREE_NODES line 2
    ##### uce_agent exit on error <1>, try again in 90 sec. #####
    Tuesday, June 30, 2009 10:51:02 AM CDT

    a sample output from error.log
    16218:2009-06-30_15:50:42 ERROR [ default_logger: source_unavailable: #0 ] 118100992 Info: Setting Username and Password (User=<>, Pass<**>).
    16218:2009-06-30_15:50:42 ERROR [ default_logger: source_unavailable: #0 ] 151069440 INFO: Enabling SSL communication.
    16218:2009-06-30_15:50:42 ERROR [ default_logger: source_unavailable: #0 ] 118100736 Info: Enabling Authentication mechanism (User=<>, Pass<**>).
    16218:2009-06-30_15:50:42 ERROR [ default_logger: source_unavailable: #0 ] 151070720 INFO: Using output file = /opt/SUNWuce/agent//config_files/.temp_si.16218_wgaqRF .
    16218:2009-06-30_15:50:42 ERROR [ default_logger: source_unavailable: #0 ] 151069184 INFO: Setting Url to download: https://myuce01:8002///channels.xml.sig
    16218:2009-06-30_15:50:46 ERROR [ default_logger: source_unavailable: #0 ] 118100992 Info: Setting Username and Password (User=<>, Pass<**>).
    16218:2009-06-30_15:50:46 ERROR [ default_logger: source_unavailable: #0 ] 151069440 INFO: Enabling SSL communication.
    16218:2009-06-30_15:50:46 ERROR [ default_logger: source_unavailable: #0 ] 118100736 Info: Enabling Authentication mechanism (User=<>, Pass<**>).
    16218:2009-06-30_15:50:46 ERROR [ default_logger: source_unavailable: #0 ] 151070720 INFO: Using output file = /opt/SUNWuce/agent//config_files/.temp_si.16218_ygaqRF .
    16218:2009-06-30_15:50:46 ERROR [ default_logger: source_unavailable: #0 ] 151069184 INFO: Setting Url to download: https://myuce01:8002/blobs/scripts/SOLARIS_10_0_SPARC_detect.sh.sig
    16218:2009-06-30_15:50:50 ERROR [ default_logger: source_unavailable: #0 ] 151069440 INFO: Enabling SSL communication.
    16218:2009-06-30_15:50:50 ERROR [ default_logger: source_unavailable: #0 ] 151069184 INFO: Setting Url to download: https://myuce01:8002/config_files/SOLARIS_10_0_SPARC/agent.tgz
    16218:2009-06-30_15:50:50 ERROR [ default_logger: source_unavailable: #0 ] 118100736 Info: Enabling Authentication mechanism (User=<>, Pass<**>).
    16218:2009-06-30_15:50:53 ERROR [ default_logger: source_unavailable: #0 ] 118100992 Info: Setting Username and Password (User=<>, Pass<**>).
    16218:2009-06-30_15:50:53 ERROR [ default_logger: source_unavailable: #0 ] 151069440 INFO: Enabling SSL communication.
    16218:2009-06-30_15:50:53 ERROR [ default_logger: source_unavailable: #0 ] 118100736 Info: Enabling Authentication mechanism (User=<>, Pass<**>).
    16218:2009-06-30_15:50:53 ERROR [ default_logger: source_unavailable: #0 ] 151070720 INFO: Using output file = /opt/SUNWuce/agent//config_files/.temp_si.16218_AgaqRF .
    16218:2009-06-30_15:50:53 ERROR [ default_logger: source_unavailable: #0 ] 151069184 INFO: Setting Url to download: https://myuce01:8002/config_files/SOLARIS_10_0_SPARC/agent.tgz.sig
    16218:2009-06-30_15:50:57 ERROR [ default_logger: source_unavailable: #0 ] 0 ShouldGetFile /opt/SUNWuce/agent//config_files/agent.tgz return with signature equals

    16218:2009-06-30_15:51:02 ERROR [ default_logger: source_unavailable: #0 ] 0 error in the xml file:
    16218:2009-06-30_15:51:02 ERROR [ default_logger: source_unavailable: #0 ] 0 xmlParseStartTag: invalid element name

    16218:2009-06-30_15:51:02 ERROR [ default_logger: source_unavailable: #0 ] 0 error in the xml file:
    16218:2009-06-30_15:51:02 ERROR [ default_logger: source_unavailable: #0 ] 0 Premature end of data in tag ADDED_BY line 220844

    16218:2009-06-30_15:51:02 ERROR [ default_logger: source_unavailable: #0 ] 0 error in the xml file:
    16218:2009-06-30_15:51:02 ERROR [ default_logger: source_unavailable: #0 ] 0 Premature end of data in tag BLOB_INFO line 220843

    16218:2009-06-30_15:51:02 ERROR [ default_logger: source_unavailable: #0 ] 0 error in the xml file:
    16218:2009-06-30_15:51:02 ERROR [ default_logger: source_unavailable: #0 ] 0 Premature end of data in tag NODE line 220819

    16218:2009-06-30_15:51:02 ERROR [ default_logger: source_unavailable: #0 ] 0 error in the xml file:
    16218:2009-06-30_15:51:02 ERROR [ default_logger: source_unavailable: #0 ] 0 Premature end of data in tag VTREE_NODES line 2

    16218:2009-06-30_15:51:02 ERROR [ default_logger: source_unavailable: #0 ] 118164224 XML parser error: Failed to parse, check file format.
    16218:2009-06-30_15:51:02 ERROR [ default_logger: source_unavailable: #0 ] 0 -- SAX.error in Document() VtreeXml /opt/SUNWuce/agent//config_files/vtree.xml

    16218:2009-06-30_15:51:02 ERROR [ default_logger: source_unavailable: #0 ] 118164224 XML parser error: Failed to parse, check file format.
    16218:2009-06-30_15:51:02 ERROR [ default_logger: source_unavailable: #0 ] 118164224 XML parser error: Failed to parse, check file format.
    16218:2009-06-30_15:51:02 SEVERE [ uce.agent.app: ../src/AgentApp.cc: #1491 ] 0 Can't send logout message. Exiting immediately.
    16218:2009-06-30_15:51:02 SEVERE [ default_logger: source_unavailable: #0 ] 118164224 XML parser error: Failed to parse, check file format. Exiting.

    Edited by: acehlis on Jun 30, 2009 3:57 PM