2 Replies Latest reply: Mar 22, 2006 9:50 PM by 807574 RSS

    page can not be displayed error

    807574
      I am getting a page can not be displayed error when i try to load anything. How can i make config changes if i can't get into /console?
      here's what I am getting in my logs:

      [09/Sep/2002:11:40:19] info (12881): Internal Info: loading servlet login
      [09/Sep/2002:11:40:20] failure (12881): Internal error: exception thrown from th
      e servlet service function (uri=/login): java.lang.NullPointerException, stack:
      java.lang.NullPointerException
      at com.iplanet.portalserver.auth.service.AuthenticatorManager.isDetectio
      nEnabled(AuthenticatorManager.java:241)
      at com.iplanet.portalserver.auth.service.AuthD.isClientDetectionEnabled(
      AuthD.java:520)
      at com.iplanet.portalserver.auth.service.AuthD.getClientType(AuthD.java:
      532)
      at com.iplanet.portalserver.auth.service.AuthRequest.<init>(AuthRequest.
      java:102)
      at com.iplanet.portalserver.auth.service.AuthRequest.getAuthRequest(Auth
      Request.java:177)
      at com.iplanet.portalserver.auth.service.LoginServlet.doGetPost(Compiled
      Code)
      at com.iplanet.portalserver.auth.service.LoginServlet.doGet(LoginServlet
      .java:990)
      at javax.servlet.http.HttpServlet.service(Compiled Code)
      at javax.servlet.http.HttpServlet.service(Compiled Code)
      at com.netscape.server.http.servlet.NSServletRunner.Service(Compiled Cod
      e)
      , root cause:


      thanks for your time.
      jeff

        • 1. Re: page can not be displayed error
          807574
          Jeff,

          Can you tell us the changes that were made to the system before you started observing this
          problem ? Is this a new installation or an old one which has been working for some time ?

          Also enable message debugging and restart the server under debug mode.
          (ipserver start debug). Tell us if the server startup was successful and if any errors
          are reported on your command line window.

          Try accessing the portal again. Let us know what errors are recorded in your logs.

          Thanks!
          Satish

          • 2. page cannot be displayed error
            807574
            i am finding "page cannot be displayed error not frequently.although application is running good but if user put a page on hold for few seconds and starts working again on it then this comes.