5 Replies Latest reply: Jun 18, 2009 12:25 AM by 807574 RSS

    Convergence -IM auto offline issue

    807574
      My IM went auto offline after 1 - 2 minute of time.
      no specific error log from iwc.log & httpbind.log indicate the IM error issue.

      Sun Convergence 1.0-7.01 (built April 7 2009 - 13:17:08)
      even i tuned the httpbind.wait_time parameter to 1000, the problem still happen
        • 1. Re: Convergence -IM auto offline issue
          807574
          samubd wrote:
          My IM went auto offline after 1 - 2 minute of time.
          What browser are you using?

          Do you have any kind of proxy/load-balance device between the browser client and the Convergence web-container?

          Does this happen to just a single account or every account?

          Does this happen for multiple browser clients across multiple systems?
          even i tuned the httpbind.wait_time parameter to 1000, the problem still happen
          You should keep the httpbind.wait_time to the default otherwise you may be hitting the httpbind.inactivity limit.

          Regards,

          Shane.
          • 2. Re: Convergence -IM auto offline issue
            807574
            What browser are you using?
            mozilla 3.0.11 & IE 8

            Do you have any kind of proxy/load-balance device between the browser client and the Convergence web-container?
            nope

            Does this happen to just a single account or every account?
            most of the account > 100 users experience auto offline

            Does this happen for multiple browser clients across multiple systems?
            yup

            Current im httpdbind.conf setting
            # Default configuration values
            httpbind.hold=5
            httpbind.requests=2
            httpbind.inactivity=180
            httpbind.polling=1
            httpbind.content_type=text/xml; charset=utf-8
            httpbind.round_trip_delay=1
            httpbind.wait_time=120
            Cheer

            Ubd
            • 3. Re: Convergence -IM auto offline issue
              807574
              Hi Shane,

              Below are the log during convergence im offline & user online it back
              PROTOCOL: INFO from com.sun.comms.client.protocol.delegate.SetUserPrefsCommandDelegate  Thread httpSSLWorkerThread-443-1 at 2009-06-16 11:48:42,537 - set_userprefs.iwc : updating LDAP ...
              PROTOCOL: INFO from com.sun.comms.client.protocol.delegate.SetUserPrefsCommandDelegate  Thread httpSSLWorkerThread-443-1 at 2009-06-16 11:48:42,666 - set_userprefs.iwc : LDAP is updated for 6 attributes
              PROTOCOL: WARN from com.sun.comms.client.protocol.delegate.UserPrefsCommandDelegate  Thread httpSSLWorkerThread-443-4 at 2009-06-16 11:48:43,234 - get_userprefs.iwc : Service is not enabled : smime
              AUTH: INFO from com.sun.comms.client.protocol.delegate.agent.JAASLogoutAgent  Thread httpSSLWorkerThread-443-3 at 2009-06-16 11:48:48,525 - Logging out the user using JAAS...
              PROTOCOL: INFO from com.sun.comms.client.web.auth.SessionManager  Thread httpSSLWorkerThread-443-3 at 2009-06-16 11:48:48,531 - Issuing logout from backend services
              PROTOCOL: INFO from com.sun.comms.client.web.auth.SessionManager  Thread httpSSLWorkerThread-443-3 at 2009-06-16 11:48:48,535 - Iwc session 72b0ee04db0850d8574d0a94e8e0 is destroyed.
              PROTOCOL: INFO from com.sun.comms.client.web.auth.BackendSessionsInvalidator  Thread Thread-1010 at 2009-06-16 11:48:48,535 -  Logging out from IM Server...
              PROTOCOL: INFO from com.sun.comms.client.web.auth.BackendSessionsInvalidator  Thread Thread-1010 at 2009-06-16 11:48:48,539 -  Logging out from Mail Server...
              Cheer

              ubd
              • 4. Re: Convergence -IM auto offline issue
                807574
                log from im server
                [16 Jun 2009 13:18:59,229] INFO  xmppd [Thread-29] [AbstractIMArchive] Adding user test.2@ubd.edu.bn/sun-iwc-kfwoawAaev to the participant list.
                [16 Jun 2009 13:18:59,230] INFO  xmppd [Thread-29] [AbstractIMArchive] Adding user test.1@ubd.edu.bn to the participant list.
                [16 Jun 2009 13:19:45,127] INFO  xmppd [default-iim_server-worker 3] [ServerAcceptorSelection][0.0.0.0:5269] accepted /127.0.0.1
                [16 Jun 2009 13:19:46,717] INFO  xmppd [default-iim_server-worker 1] New client connection CMD_NEW20 through multiplexor: /127.0.0.1, client address: /127.0.0.1
                [16 Jun 2009 13:19:46,728] INFO  xmppd [default-iim_server-worker 3] MuxChannel.close() Server Closing client for channel : 20,null
                • 5. Re: Convergence -IM auto offline issue
                  807574
                  ubd wrote:
                  Below are the log during convergence im offline & user online it back
                  IM log information goes to httpbind.log. The iwc.log information provided just shows that the user logged out.

                  Regards,

                  Shane.