5 Replies Latest reply: May 19, 2007 12:48 PM by 793959 RSS

    several BIG problems installing SO8 update 6 for Windows

    807578
      Here's my most recent experience trying to update StarOffice 8 for Windows (I'm running Windows XP with latest MS updates and just updated Java to 1.6.0):

      1. Went to the StarOffice/Sun site and after clicking on about 4 links to find the update, was presented by a login screen and after I logged in, had to go through another 3 links. Not smooth.

      2. Selected the Signed update 6 for SO 8 for Windows patch and downloaded that.

      3. Double clicked on the signed patch where upon the I saw the message:
      Invalid or corrupt jar file

      4. Downloaded it again, same result.

      5. Tried downloading the unsigned patch. Double clicked on that and it started up (looks promising).

      6. At one point in the install I see:
      The destination folder specified belwo does not contain a StarOffice 8 version.

      The folder is: C:\Program Files\Sun\StarOffice 8\

      Note, I've been running SO8 for a while now so I know that it is in fact installed there (isn't this the default install location?). So now what?

      As an aside, this has not been a smooth update experience esp. since I also own a Mac and thus have experienced what updates should be like.
        • 1. Re: several BIG problems installing SO8 update 6 for Windows
          807578
          Monday 30 April 2007
          1. Went to the StarOffice/Sun site and after clicking
          on about 4 links to find the update, was presented by
          a login screen and after I logged in, had to go
          through another 3 links. Not smooth.
          I keep the update site bookmarked--updates are regular and while the SO8 are readily visible, the ones for SO7 are not.

          Using the bookmark means that when there is an update to download, I quickly sign in then use the bookmark to quickly return to the download site.
          5. Tried downloading the unsigned patch. Double
          clicked on that and it started up (looks promising).
          I always use the unsigned patch.
          6. At one point in the install I see:
          The destination folder specified belwo does not
          contain a StarOffice 8 version.

          The folder is: C:\Program Files\Sun\StarOffice 8\

          Note, I've been running SO8 for a while now so I know
          that it is in fact installed there (isn't this the
          default install location?). So now what?
          My updates have been smooth with StarOffice. The only thing I can think of is that your failed installs corrupted something. I would try selecting the folder and see what happens.

          Phil
          • 2. Re: several BIG problems installing SO8 update 6 for Windows
            807578
            Monday 30 April 2007
            1. Went to the StarOffice/Sun site and after
            clicking
            on about 4 links to find the update, was presented
            by
            a login screen and after I logged in, had to go
            through another 3 links. Not smooth.
            I keep the update site bookmarked--updates are
            regular and while the SO8 are readily visible, the
            ones for SO7 are not.

            Using the bookmark means that when there is an update
            to download, I quickly sign in then use the bookmark
            to quickly return to the download site.
            Sure, but my point is that with a well designed site one would not have to wade through so many links the first time.

            >
            5. Tried downloading the unsigned patch. Double
            clicked on that and it started up (looks
            promising).

            I always use the unsigned patch.
            Why not use the signed patch? It should provide more security.

            >
            6. At one point in the install I see:
            The destination folder specified belwo does not
            contain a StarOffice 8 version.

            The folder is: C:\Program Files\Sun\StarOffice 8\

            Note, I've been running SO8 for a while now so I
            know
            that it is in fact installed there (isn't this the
            default install location?). So now what?
            My updates have been smooth with StarOffice. The
            only thing I can think of is that your failed
            installs corrupted something. I would try selecting
            the folder and see what happens.
            I tried selecting the folder and the unsigned patch said that it could not find a program to patch.

            --
            Will
            • 3. Re: several BIG problems installing SO8 update 6 for Windows
              793959
              Monday 07 May 2007

              One thing to try. It is possible that your profile had become corrupt. Find it in Documents and Settings, back it up, then delete it. Now try running soffice.exe. This will create a new profile. Then try the update.

              Phil
              • 4. Re: several BIG problems installing SO8 update 6 for Windows
                807578
                Can you give me more info as to where my profile is? I looked around but was unable to locate it.
                • 5. Re: several BIG problems installing SO8 update 6 for Windows
                  793959
                  Saturday, May 19, 2007
                  Can you give me more info as to where my profile is?
                  I looked around but was unable to locate it.
                  C:\Documents and Settings\User\Application Data\StarOffice8

                  User is your Profile name. You may need to download the free version of PowerDesk to see it.

                  Another thing to check is your Java version. SO8 needs at least 1.5. At a command prompt type

                  java -version

                  to see what you have installed.

                  Phil