As a CCA Agent I have configured locally my Microsoft Oulook exe as the email client. However upon accepting the Interaction(email), I am unable to view the original email and respond. The Outlook client simply open, but I am not able to view the original email and respond.
The most common solution for this is that your email address is incorrectly configured in the Administration Manager. You would receive an alert of the incoming interaction, but the email would be delivered to a different email address.
I'm having the same issue. Using COD, an email interaction comes in, I accept it, Office Outlook comes up, but no email is presented. I have the email address set correctly for the agent in Admin Manager and I have the SMTP server set correctly.