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8 Replies Latest reply: Jan 7, 2011 10:43 AM by cruz878 RSS

URGENT: SureTrak Project Manager - Unable to find a serial number.

828532 Newbie
Currently Being Moderated
I used to have an administrator user account, but I need to use SureTrak with a limited user account now. When I try to run it, I get an error message: "Unable to find a serial number. Please make sure the that files in the Program or Work directory, as specified in the registry, are not marked Read-Only." They're not. I can still run it fine if I log in as an Administrator, so it has to be a permissions issue. I've been assigned full permission to the specified folders, but it still errors out and won't open.

Please help! Thanks!

Service@MaverickSolutions.biz
  • 1. Re: URGENT: SureTrak Project Manager - Unable to find a serial number.
    cruz878 Journeyer
    Currently Being Moderated
    Make sure the below is set and report back if you are still having an issue.

    Taken directly from the Oracle Knowledge Base:

    Error: 'Unable To Find Serial Number' When Logging Into SureTrak [ID 893961.1]

    Cause
    Incorrect Permissions are assigned to the necessary files on the workstation to run the SureTrak application.

    Solution
    After installing the SureTrak application, perform the following steps (Logged in as local administrator):

    Application Permissions

    1. Open the Registry Editor by browing to Start>>Run and type in REGEDT32

    a. Grant the ‘Everyone’ group Full control to the following keys

    * HKEY_LOCAL_MACHINE\Software\Btrieve Technologies key.
    * HKEY_LOCAL_MACHINE\Software\Primavera key.
    * HKEY_CURRENT USER\Software\Primavera key.

    2. Grant full control to the everyone group to the ‘C:\My Documents\Suretrak’ folder and all subdirectories.

    3. Grant full control to the everyone group to the ‘C:\Program Files\Suretrak\Prmzfil.stw file.’ Or you could give full control of this Suretrak folder and all of its contents.

    Database Engine Permissions

    If using BTRIEVE (This is used by default)

    1. Browse to ‘C:\Windows’ folder and grant full control of the following files to the everyone group:

    * PRMSYMPK32.ini
    * MKDEMSG.LOG
    * MKDEWE.TRN
    * BTI.INI

    2. Browse to the ‘C:\Windows\System’ or ‘C:\Windows\System32’ directory, and grant full control of the following files to the everyone group:

    * nwlocale.dll 11/02/93
    * w32mkde.exe 10/07/96
    * w32mkrc.dll 09/24/96
    * wbtrcall.dll 02/04/97
    * wbtrthnk.dll 07/15/96
    * wbtrv32.dll 02/12/97
    * wbtrvres.dll 04/19/95
    * mfc42.dll 12/08/97
    * msvcrt.dll 11/03/97
    * olepro32.dll 07/31/97

    3. Browse to Start menu, and click ‘Run’, type W32MKSET and click ‘OK’ to open BTI Database Setup Utility. Change the ‘Home Directory’ to a folder where the user has full control permissions.
  • 2. Re: URGENT: SureTrak Project Manager - Unable to find a serial number.
    828532 Newbie
    Currently Being Moderated
    That did it! Thanks so much for your help! But now we have another problem...

    We're mostly able to use the program now, but it still crashes from time to time and apparently doesn't release it's handle on the license when that happens, so we can't get back in without logging off the PC and back on. One such instance that makes it crash is when we try to print, and we'd love to get that resolved.

    As soon as we click Print, we get an error that says, "SureTrak Project Manager application file has encountered a problem and needs to close. We are sorry for the inconvenience." The error dialog offers a link to click for more information, which reveals that the error was generated by AppName: suretrak.exe, AppVer: 3.0.0.0, ModName: suretrak.exe, ModVer: 3.0.0.0, Offset: 0030278a. That dialog also provides a link to click for more information, which results in a lengthy window of "Error Report Contents," and a note that C:\DOCUME~1\%USERNAME%\LOCALS~1\Temp\88bb_appcompat.txt will be included in the error report. I'll paste the contents of that appcompat.txt below. Thinking that the name of that file might mean that the issue relates to application compatibility, I tried setting the application compatibility on our SureTrak shortcut to Windows 95, but that didn't help, either.

    Has anyone seen this before? Is there something we can do to make it print? It used to print just fine before we joined the domain, and it still prints fine if I log in as an administrator, so I suspect this is another permissions issue.

    Anyway, here's the contents of that 88bb_appcompat.txt file:

    <?xml version="1.0" encoding="UTF-16"?>
    <DATABASE>
    <EXE NAME="SureTrak.exe" FILTER="GRABMI_FILTER_PRIVACY">
    <MATCHING_FILE NAME="BTREGSET.EXE" SIZE="27136" CHECKSUM="0x150F7CE7" MODULE_TYPE="WIN32" PE_CHECKSUM="0x0" LINKER_VERSION="0x0" LINK_DATE="07/12/1999 12:41:08" UPTO_LINK_DATE="07/12/1999 12:41:08" />
    <MATCHING_FILE NAME="CONV567.EXE" SIZE="33680" CHECKSUM="0x15A3A60B" MODULE_TYPE="WIN16" S16BIT_DESCRIPTION="CONV567.exe" S16BIT_MODULE_NAME="CONV567" />
    <MATCHING_FILE NAME="htmdata32.dll" SIZE="59392" CHECKSUM="0xB5CACF2B" BIN_FILE_VERSION="1.0.0.1" BIN_PRODUCT_VERSION="1.0.0.1" PRODUCT_VERSION="3, 0, 0, 1" FILE_DESCRIPTION="htmdata32" COMPANY_NAME="Primavera Systems, Inc." PRODUCT_NAME="HTMDATA32.DLL" FILE_VERSION="3, 0, 0, 1" ORIGINAL_FILENAME="htmdata32.dll" INTERNAL_NAME="htmdata32" LEGAL_COPYRIGHT="Copyright © 2000, Primavera Systems, Inc." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x0" LINKER_VERSION="0x30000" UPTO_BIN_FILE_VERSION="1.0.0.1" UPTO_BIN_PRODUCT_VERSION="1.0.0.1" LINK_DATE="01/11/2000 16:26:17" UPTO_LINK_DATE="01/11/2000 16:26:17" VER_LANGUAGE="English (United States) [0x409]" />
    <MATCHING_FILE NAME="htmgen32.dll" SIZE="134144" CHECKSUM="0x5A562BBC" BIN_FILE_VERSION="1.0.0.1" BIN_PRODUCT_VERSION="1.0.0.1" PRODUCT_VERSION="3, 0, 0, 1" FILE_DESCRIPTION="htmgen DLL" COMPANY_NAME="Primavera Systems, Inc." PRODUCT_NAME="htmgen Dynamic Link Library" FILE_VERSION="3, 0, 0, 1" ORIGINAL_FILENAME="htmgen.DLL" INTERNAL_NAME="HTMGEN" LEGAL_COPYRIGHT="Copyright (C) 2000, Primavera Systems, Inc." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x0" LINKER_VERSION="0x30000" UPTO_BIN_FILE_VERSION="1.0.0.1" UPTO_BIN_PRODUCT_VERSION="1.0.0.1" LINK_DATE="01/11/2000 16:26:32" UPTO_LINK_DATE="01/11/2000 16:26:32" VER_LANGUAGE="English (United States) [0x409]" />
    <MATCHING_FILE NAME="LangRes32_1.dll" SIZE="185856" CHECKSUM="0x7056ACC2" BIN_FILE_VERSION="3.0.0.0" BIN_PRODUCT_VERSION="3.0.0.0" PRODUCT_VERSION="3, 0, 0, 0" FILE_DESCRIPTION="SureTrak Project Manager language resource file" COMPANY_NAME="Primavera Systems, Inc." PRODUCT_NAME="SureTrak Project Manager for Windows" FILE_VERSION="3.00.000.00" ORIGINAL_FILENAME="LANGRES32_1.DLL" INTERNAL_NAME="LANGRES" LEGAL_COPYRIGHT="Copyright © 2000, Primavera Systems, Inc." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x0" LINKER_VERSION="0x30000" UPTO_BIN_FILE_VERSION="3.0.0.0" UPTO_BIN_PRODUCT_VERSION="3.0.0.0" LINK_DATE="01/11/2000 16:25:12" UPTO_LINK_DATE="01/11/2000 16:25:12" VER_LANGUAGE="English (United States) [0x409]" />
    <MATCHING_FILE NAME="LangRes32_2.dll" SIZE="168448" CHECKSUM="0xD21B6840" BIN_FILE_VERSION="3.0.0.0" BIN_PRODUCT_VERSION="3.0.0.0" PRODUCT_VERSION="3, 0, 0, 0" FILE_DESCRIPTION="SureTrak Project Manager language resource file" COMPANY_NAME="Primavera Systems, Inc." PRODUCT_NAME="SureTrak Project Manager for Windows" FILE_VERSION="3.00.000.00" ORIGINAL_FILENAME="LANGRES32_2.DLL" INTERNAL_NAME="LANGRES2" LEGAL_COPYRIGHT="Copyright © 2000, Primavera Systems, Inc." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x0" LINKER_VERSION="0x30000" UPTO_BIN_FILE_VERSION="3.0.0.0" UPTO_BIN_PRODUCT_VERSION="3.0.0.0" LINK_DATE="01/11/2000 16:25:19" UPTO_LINK_DATE="01/11/2000 16:25:19" VER_LANGUAGE="English (United States) [0x409]" />
    <MATCHING_FILE NAME="P3BTRCNV.DLL" SIZE="684672" CHECKSUM="0x9F3BBBE6" MODULE_TYPE="WIN16" S16BIT_DESCRIPTION="P3 Btrieve Converter" S16BIT_MODULE_NAME="P3BTRCNV" />
    <MATCHING_FILE NAME="P3INI.DLL" SIZE="9280" CHECKSUM="0xDA6438BF" MODULE_TYPE="WIN16" S16BIT_DESCRIPTION="P3INI for P3 for Windows" S16BIT_MODULE_NAME="P3INI" />
    <MATCHING_FILE NAME="P3INTL.DLL" SIZE="80880" CHECKSUM="0x7955C2E9" BIN_FILE_VERSION="1.0.0.1" BIN_PRODUCT_VERSION="1.0.0.1" PRODUCT_VERSION="1.0.001" FILE_DESCRIPTION="P3INTL MFC Application" COMPANY_NAME="" PRODUCT_NAME="P3INTL" FILE_VERSION="1.0.001" ORIGINAL_FILENAME="P3INTL.EXE" INTERNAL_NAME="P3INTL" LEGAL_COPYRIGHT="" VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x10001" VERFILETYPE="0x1" MODULE_TYPE="WIN16" S16BIT_DESCRIPTION="Primavera International Dictionary DLL" S16BIT_MODULE_NAME="P3INTL" UPTO_BIN_FILE_VERSION="1.0.0.1" UPTO_BIN_PRODUCT_VERSION="1.0.0.1" VER_LANGUAGE="English (United States) [0x409]" />
    <MATCHING_FILE NAME="PFXW.EXE" SIZE="796688" CHECKSUM="0xB3D28FF8" BIN_FILE_VERSION="1.0.0.1" BIN_PRODUCT_VERSION="1.0.0.1" PRODUCT_VERSION="1.0.001" FILE_DESCRIPTION="PFXW MFC Application" COMPANY_NAME="" PRODUCT_NAME="PFXW" FILE_VERSION="1.0.001" ORIGINAL_FILENAME="PFXW.EXE" INTERNAL_NAME="PFXW" LEGAL_COPYRIGHT="" VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x10001" VERFILETYPE="0x1" MODULE_TYPE="WIN16" S16BIT_DESCRIPTION="Project File Recovery Program" S16BIT_MODULE_NAME="PFXW" UPTO_BIN_FILE_VERSION="1.0.0.1" UPTO_BIN_PRODUCT_VERSION="1.0.0.1" VER_LANGUAGE="English (United States) [0x409]" />
    <MATCHING_FILE NAME="PRBACKUP.EXE" SIZE="262928" CHECKSUM="0x2A86FEBE" MODULE_TYPE="WIN16" S16BIT_DESCRIPTION="Backup &amp; Restore ST &amp; P4 projects" S16BIT_MODULE_NAME="PRBACKUP" />
    <MATCHING_FILE NAME="PrmDraw32.dll" SIZE="185344" CHECKSUM="0xDD65EFC" BIN_FILE_VERSION="3.0.0.0" BIN_PRODUCT_VERSION="3.0.0.0" PRODUCT_VERSION="3, 0, 0, 0" FILE_DESCRIPTION="SureTrak Project Manager Draw DLL" COMPANY_NAME="Primavera Systems, Inc." PRODUCT_NAME="SureTrak Project Manager for Windows" FILE_VERSION="3.00.000.00" ORIGINAL_FILENAME="PRMDRAW.DLL" INTERNAL_NAME="PRMDRAW" LEGAL_COPYRIGHT="Copyright © 1999, Primavera Systems, Inc." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x0" LINKER_VERSION="0x30000" UPTO_BIN_FILE_VERSION="3.0.0.0" UPTO_BIN_PRODUCT_VERSION="3.0.0.0" LINK_DATE="01/11/2000 16:25:51" UPTO_LINK_DATE="01/11/2000 16:25:51" VER_LANGUAGE="English (United States) [0x409]" />
    <MATCHING_FILE NAME="PRMMAIL.EXE" SIZE="622592" CHECKSUM="0x9DB572B" BIN_FILE_VERSION="1.0.0.1" BIN_PRODUCT_VERSION="1.0.0.1" PRODUCT_VERSION="1.0.001" FILE_DESCRIPTION="PRMMAIL MFC Application" COMPANY_NAME="" PRODUCT_NAME="PRMMAIL" FILE_VERSION="1.0.001" ORIGINAL_FILENAME="PRMMAIL.EXE" INTERNAL_NAME="PRMMAIL" LEGAL_COPYRIGHT="" VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x10001" VERFILETYPE="0x1" MODULE_TYPE="WIN16" S16BIT_DESCRIPTION="PRMMAIL Windows Application" S16BIT_MODULE_NAME="PRMMAIL" UPTO_BIN_FILE_VERSION="1.0.0.1" UPTO_BIN_PRODUCT_VERSION="1.0.0.1" VER_LANGUAGE="English (United States) [0x409]" />
    <MATCHING_FILE NAME="prmsbi32.dll" SIZE="410624" CHECKSUM="0xF58E52D" MODULE_TYPE="WIN32" PE_CHECKSUM="0x0" LINKER_VERSION="0x0" LINK_DATE="09/14/1999 17:44:16" UPTO_LINK_DATE="09/14/1999 17:44:16" />
    <MATCHING_FILE NAME="prmsbl32.dll" SIZE="1062912" CHECKSUM="0xDAA02CB7" MODULE_TYPE="WIN32" PE_CHECKSUM="0x0" LINKER_VERSION="0x0" LINK_DATE="09/14/1999 17:42:57" UPTO_LINK_DATE="09/14/1999 17:42:57" />
    <MATCHING_FILE NAME="PrmSymPk32.dll" SIZE="36352" CHECKSUM="0xA2C9586F" MODULE_TYPE="WIN32" PE_CHECKSUM="0x0" LINKER_VERSION="0x30000" LINK_DATE="01/11/2000 16:26:11" UPTO_LINK_DATE="01/11/2000 16:26:11" />
    <MATCHING_FILE NAME="PRMUNC.DLL" SIZE="8928" CHECKSUM="0x98874878" MODULE_TYPE="WIN16" S16BIT_DESCRIPTION="PRMUNC.exe" S16BIT_MODULE_NAME="PRMUNC" />
    <MATCHING_FILE NAME="SBIDLG.EXE" SIZE="581632" CHECKSUM="0x131E1669" BIN_FILE_VERSION="1.0.0.1" BIN_PRODUCT_VERSION="1.0.0.1" PRODUCT_VERSION="1.0.001" FILE_DESCRIPTION="SBIDLG MFC Application" COMPANY_NAME="" PRODUCT_NAME="SBIDLG" FILE_VERSION="1.0.001" ORIGINAL_FILENAME="SBIDLG.EXE" INTERNAL_NAME="SBIDLG" LEGAL_COPYRIGHT="" VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x1" MODULE_TYPE="WIN32" PE_CHECKSUM="0x0" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="1.0.0.1" UPTO_BIN_PRODUCT_VERSION="1.0.0.1" LINK_DATE="06/10/1998 20:23:41" UPTO_LINK_DATE="06/10/1998 20:23:41" VER_LANGUAGE="Japanese [0x411]" />
    <MATCHING_FILE NAME="SETBROWS.EXE" SIZE="4528" CHECKSUM="0x356AD6ED" MODULE_TYPE="WIN16" S16BIT_DESCRIPTION="SETBROWS.exe" S16BIT_MODULE_NAME="SETBROWS" />
    <MATCHING_FILE NAME="SETUP.EXE" SIZE="71680" CHECKSUM="0xB60BECA8" BIN_FILE_VERSION="5.50.137.0" BIN_PRODUCT_VERSION="5.50.137.0" PRODUCT_VERSION="5, 50" FILE_DESCRIPTION="32-bit Setup Launcher" COMPANY_NAME="InstallShield Software Corporation" PRODUCT_NAME="InstallShield®" FILE_VERSION="5, 50, 137, 0" LEGAL_COPYRIGHT="Copyright© 1990-1998 InstallShield Software Corporation, Phone: (847) 240-9111" VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x10001" VERFILETYPE="0x1" MODULE_TYPE="WIN32" PE_CHECKSUM="0x0" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="5.50.137.0" UPTO_BIN_PRODUCT_VERSION="5.50.137.0" LINK_DATE="10/03/1998 00:04:31" UPTO_LINK_DATE="10/03/1998 00:04:31" VER_LANGUAGE="English (United States) [0x409]" />
    <MATCHING_FILE NAME="STBACKUP.exe" SIZE="64000" CHECKSUM="0xBB017827" BIN_FILE_VERSION="1.0.0.1" BIN_PRODUCT_VERSION="1.0.0.1" PRODUCT_VERSION="1, 0, 0, 1" FILE_DESCRIPTION="STBACKUP" COMPANY_NAME="Primavera Systems, Inc." PRODUCT_NAME="STBACKUP Application" FILE_VERSION="1, 0, 0, 1" ORIGINAL_FILENAME="STBACKUP.EXE" INTERNAL_NAME="STBACKUP" LEGAL_COPYRIGHT="Copyright (c) 2000, Primavera Systems, Inc" VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x1" MODULE_TYPE="WIN32" PE_CHECKSUM="0x0" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="1.0.0.1" UPTO_BIN_PRODUCT_VERSION="1.0.0.1" LINK_DATE="01/11/2000 16:26:49" UPTO_LINK_DATE="01/11/2000 16:26:49" VER_LANGUAGE="English (United States) [0x409]" />
    <MATCHING_FILE NAME="ststatus32.exe" SIZE="8704" CHECKSUM="0x4FC46B5C" BIN_FILE_VERSION="1.0.0.1" BIN_PRODUCT_VERSION="1.0.0.1" PRODUCT_VERSION="3, 0, 0, 1" FILE_DESCRIPTION="STSTATUS32.EXE" COMPANY_NAME="Primavera Systems, Inc" PRODUCT_NAME="ststatus32" FILE_VERSION="3, 0, 0, 1" ORIGINAL_FILENAME="ststatus32.exe" INTERNAL_NAME="STSTATUS32.EXE" LEGAL_COPYRIGHT="Copyright © 2000 Primavera Systems, Inc." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x1" MODULE_TYPE="WIN32" PE_CHECKSUM="0x0" LINKER_VERSION="0x30000" UPTO_BIN_FILE_VERSION="1.0.0.1" UPTO_BIN_PRODUCT_VERSION="1.0.0.1" LINK_DATE="01/11/2000 16:26:36" UPTO_LINK_DATE="01/11/2000 16:26:36" VER_LANGUAGE="English (United States) [0x409]" />
    <MATCHING_FILE NAME="StwPert32.dll" SIZE="1048064" CHECKSUM="0x4F4F6E11" BIN_FILE_VERSION="3.0.0.0" BIN_PRODUCT_VERSION="3.0.0.0" PRODUCT_VERSION="3, 0, 0, 0" FILE_DESCRIPTION="SureTrak Project Manager PERT View" COMPANY_NAME="Primavera Systems, Inc." PRODUCT_NAME="SureTrak Project Manager for Windows" FILE_VERSION="3.00.000.00" ORIGINAL_FILENAME="STWPERT32.DLL" INTERNAL_NAME="STWPERT" LEGAL_COPYRIGHT="Copyright © 2000, Primavera Systems, Inc." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x0" LINKER_VERSION="0x30000" UPTO_BIN_FILE_VERSION="3.0.0.0" UPTO_BIN_PRODUCT_VERSION="3.0.0.0" LINK_DATE="01/11/2000 16:24:56" UPTO_LINK_DATE="01/11/2000 16:24:56" VER_LANGUAGE="English (United States) [0x409]" />
    <MATCHING_FILE NAME="StwRes32.dll" SIZE="996352" CHECKSUM="0x21A22C19" BIN_FILE_VERSION="3.0.0.0" BIN_PRODUCT_VERSION="3.0.0.0" PRODUCT_VERSION="3, 0, 0, 0" FILE_DESCRIPTION="SureTrak Project Manager resource file" COMPANY_NAME="Primavera Systems, Inc." PRODUCT_NAME="SureTrak Project Manager for Windows" FILE_VERSION="3.00.000.00" ORIGINAL_FILENAME="STWRES32.DLL" INTERNAL_NAME="STWRES" LEGAL_COPYRIGHT="Copyright © 2000, Primavera Systems, Inc." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x0" LINKER_VERSION="0x30000" UPTO_BIN_FILE_VERSION="3.0.0.0" UPTO_BIN_PRODUCT_VERSION="3.0.0.0" LINK_DATE="01/11/2000 16:22:43" UPTO_LINK_DATE="01/11/2000 16:22:43" VER_LANGUAGE="English (United States) [0x409]" />
    <MATCHING_FILE NAME="SureTrak.exe" SIZE="3779072" CHECKSUM="0x4DB96B3" BIN_FILE_VERSION="3.0.0.0" BIN_PRODUCT_VERSION="3.0.0.0" FILE_DESCRIPTION="SureTrak Project Manager application file" COMPANY_NAME="Primavera Systems, Inc." PRODUCT_NAME="SureTrak Project Manager for Windows" FILE_VERSION="3.00.000.00" ORIGINAL_FILENAME="STW.EXE" INTERNAL_NAME="STWIN" LEGAL_COPYRIGHT="Copyright © 2000, Primavera Systems, Inc." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x1" VERFILETYPE="0x1" MODULE_TYPE="WIN32" PE_CHECKSUM="0x0" LINKER_VERSION="0x30000" UPTO_BIN_FILE_VERSION="3.0.0.0" UPTO_BIN_PRODUCT_VERSION="3.0.0.0" LINK_DATE="01/11/2000 17:57:37" UPTO_LINK_DATE="01/11/2000 17:57:37" />
    <MATCHING_FILE NAME="WinCmd32.dll" SIZE="39424" CHECKSUM="0xFFB20AF9" BIN_FILE_VERSION="3.0.0.0" BIN_PRODUCT_VERSION="3.0.0.0" PRODUCT_VERSION="3.0" FILE_DESCRIPTION="Support DLL for SBL" COMPANY_NAME="Primavera Systems, Inc." PRODUCT_NAME="SureTrak Project Manager" FILE_VERSION="3.00" ORIGINAL_FILENAME="WINCMD32.DLL" INTERNAL_NAME="WinCmd32" LEGAL_COPYRIGHT="Copyright © 2000, Primavera Systems, Inc." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x0" LINKER_VERSION="0x30000" UPTO_BIN_FILE_VERSION="3.0.0.0" UPTO_BIN_PRODUCT_VERSION="3.0.0.0" LINK_DATE="01/11/2000 16:26:41" UPTO_LINK_DATE="01/11/2000 16:26:41" VER_LANGUAGE="English (United States) [0x409]" />
    <MATCHING_FILE NAME="WRITEDDF.EXE" SIZE="110552" CHECKSUM="0xE731640B" MODULE_TYPE="WIN16" S16BIT_DESCRIPTION="Write P3 ODBC Data Dictionary Files" S16BIT_MODULE_NAME="WRITEDDF" />
    <MATCHING_FILE NAME="_SETUP.DLL" SIZE="34816" CHECKSUM="0xCA09D504" BIN_FILE_VERSION="5.50.134.0" BIN_PRODUCT_VERSION="5.50.134.0" PRODUCT_VERSION="5, 50" FILE_DESCRIPTION="32-bit Setup Launcher Resource" COMPANY_NAME="InstallShield Software Corporation" PRODUCT_NAME="InstallShield®" FILE_VERSION="5, 50, 134, 0" LEGAL_COPYRIGHT="Copyright© 1990-1998 InstallShield Software Corporation, Phone: (847) 240-9111" VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x10001" VERFILETYPE="0x1" MODULE_TYPE="WIN32" PE_CHECKSUM="0x0" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="5.50.134.0" UPTO_BIN_PRODUCT_VERSION="5.50.134.0" LINK_DATE="09/29/1998 22:34:54" UPTO_LINK_DATE="09/29/1998 22:34:54" VER_LANGUAGE="English (United States) [0x409]" />
    <MATCHING_FILE NAME="Project KickStart\KickStart.exe" SIZE="761856" CHECKSUM="0x70C3A045" BIN_FILE_VERSION="1.0.0.54" BIN_PRODUCT_VERSION="1.0.0.54" PRODUCT_VERSION="1.00.0054" COMPANY_NAME="Experience In Software, Inc." PRODUCT_NAME="Project KickStart" FILE_VERSION="1.00.0054" ORIGINAL_FILENAME="KickStart.exe" INTERNAL_NAME="KickStart" VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x1" MODULE_TYPE="WIN32" PE_CHECKSUM="0xC3973" LINKER_VERSION="0x10000" UPTO_BIN_FILE_VERSION="1.0.0.54" UPTO_BIN_PRODUCT_VERSION="1.0.0.54" LINK_DATE="12/21/1999 01:30:47" UPTO_LINK_DATE="12/21/1999 01:30:47" VER_LANGUAGE="English (United States) [0x409]" />
    <MATCHING_FILE NAME="User_Manual\rs40eng.exe" SIZE="6486144" CHECKSUM="0x9CD32E6A" BIN_FILE_VERSION="2.1.5.0" BIN_PRODUCT_VERSION="2.1.5.0" PRODUCT_VERSION="2.02.001" FILE_DESCRIPTION="PackageForTheWeb Stub" COMPANY_NAME="InstallShield Software Corporation" PRODUCT_NAME="PackageForTheWeb Stub" FILE_VERSION="2.02.001" ORIGINAL_FILENAME="STUB32.EXE" INTERNAL_NAME="STUB.EXE" LEGAL_COPYRIGHT="Copyright © 1996 InstallShield Software Corporation" VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x10004" VERFILETYPE="0x1" MODULE_TYPE="WIN32" PE_CHECKSUM="0x0" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="2.1.5.0" UPTO_BIN_PRODUCT_VERSION="2.1.5.0" LINK_DATE="03/26/1998 14:31:20" UPTO_LINK_DATE="03/26/1998 14:31:20" VER_LANGUAGE="English (United States) [0x409]" />
    </EXE>
    <EXE NAME="kernel32.dll" FILTER="GRABMI_FILTER_THISFILEONLY">
    <MATCHING_FILE NAME="kernel32.dll" SIZE="989696" CHECKSUM="0x2D998938" BIN_FILE_VERSION="5.1.2600.5781" BIN_PRODUCT_VERSION="5.1.2600.5781" PRODUCT_VERSION="5.1.2600.5781" FILE_DESCRIPTION="Windows NT BASE API Client DLL" COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft® Windows® Operating System" FILE_VERSION="5.1.2600.5781 (xpsp_sp3_gdr.090321-1317)" ORIGINAL_FILENAME="kernel32" INTERNAL_NAME="kernel32" LEGAL_COPYRIGHT="© Microsoft Corporation. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0xFE572" LINKER_VERSION="0x50001" UPTO_BIN_FILE_VERSION="5.1.2600.5781" UPTO_BIN_PRODUCT_VERSION="5.1.2600.5781" LINK_DATE="03/21/2009 14:06:58" UPTO_LINK_DATE="03/21/2009 14:06:58" VER_LANGUAGE="English (United States) [0x409]" />
    </EXE>
    </DATABASE>
  • 3. Re: URGENT: SureTrak Project Manager - Unable to find a serial number.
    828532 Newbie
    Currently Being Moderated
    Follow-up question.
  • 4. Re: URGENT: SureTrak Project Manager - Unable to find a serial number.
    cruz878 Journeyer
    Currently Being Moderated
    Most printing issues are resolved by installing the Suretrak 3.0C patch. In order to obtain this you will need a current maintenance agreement with Oracle. Click the link below and login and you should be prompted to save the file.

    https://support.oracle.com/CSP/main/article?cmd=show&type=ATT&id=892886.1:KM001

    As for the application crashing and locking you out, next time try ending the process for W32MKDE.exe.
  • 5. Re: URGENT: SureTrak Project Manager - Unable to find a serial number.
    828532 Newbie
    Currently Being Moderated
    Is this patch available to people without a maintenance agreement?
  • 6. Re: URGENT: SureTrak Project Manager - Unable to find a serial number.
    cruz878 Journeyer
    Currently Being Moderated
    Not sure, but I doubt it. Login to My Oracle support and see if you can download the file. Search the knowledge base for [ID 892886.1].
  • 7. Re: URGENT: SureTrak Project Manager - Unable to find a serial number.
    828532 Newbie
    Currently Being Moderated
    No - can't even log into Oracle Support without a CSI.

    I found this: http://www.projectstatus.com/pub/ but nothing is explicitely labeled SureTrak 3.0C.
  • 8. Re: URGENT: SureTrak Project Manager - Unable to find a serial number.
    cruz878 Journeyer
    Currently Being Moderated
    Well, I believe Primavera's old policy was if you purchased Suretrak after the 3.0C patch was released you were entitled to it regardless of maintenance (as they never re-mastered the CD's). Since the Oracle acquisition I have no idea what the policy on this is so I would suggest you call in and find out.

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