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Please post the application release, database version and OS.
Was this working before? If yes, any changes have been done recently?
Can you print to this printer from the OS?
The user can print other documents (Word, Excel ...) from the printer in question printer1.What type of reports you cannot print to this printer?
Have you checked the printer queue?
Please see these docs.
How to investigate printing issues and work towards its resolution ? [ID 297522.1]
11i : Oracle Application Object Library Printer Setup Test [ID 200359.1]