Some users on the same department are unable to print reports when they chooses the network printer printer1 from Oracle applications business suite.
By cons, they can print these reports from a different network printer printer2.
The user can print other documents (Word, Excel ...) from the printer in question printer1.
There is no error message on printing, just when the user checks the printer he does not find the document.
When we do lpstat command we have this result
printer1-627 oadproap@orap 6289 Jan 19 13:41
printer1-681 oadproap@orap 41330 Jan 19 13:41