1 Reply Latest reply: Jan 20, 2011 3:34 AM by Hussein Sawwan-Oracle RSS

    Unable to print reports with the printer printer1.

    832748
      Some users on the same department are unable to print reports when they chooses the network printer printer1 from Oracle applications business suite.
      By cons, they can print these reports from a different network printer printer2.
      The user can print other documents (Word, Excel ...) from the printer in question printer1.
      There is no error message on printing, just when the user checks the printer he does not find the document.

      When we do lpstat command we have this result

      lpstat -oprinter1
      printer1-627 oadproap@orap 6289 Jan 19 13:41
      printer1-681 oadproap@orap 41330 Jan 19 13:41

      In your opinion what's the problem?
        • 1. Re: Unable to print reports with the printer printer1.
          Hussein Sawwan-Oracle
          Please post the application release, database version and OS.

          Was this working before? If yes, any changes have been done recently?

          Can you print to this printer from the OS?
          The user can print other documents (Word, Excel ...) from the printer in question printer1.
          What type of reports you cannot print to this printer?

          Have you checked the printer queue?

          Please see these docs.

          How to investigate printing issues and work towards its resolution ? [ID 297522.1]
          11i : Oracle Application Object Library Printer Setup Test [ID 200359.1]

          Thanks,
          Hussein