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6 Replies Latest reply: May 21, 2011 5:28 AM by Arno RSS

SGD 4.6 - PDF Printing on Windows Clients not working

809127 Newbie
Currently Being Moderated
Dear all

Installed SGD 4.6 with Win2008 Terminal Server.
PDF printing works from Mac clients, but not from Windows XP.

Is this a known issue?

kind regards
Werner
  • 1. Re: SGD 4.6 - PDF Printing on Windows Clients not working
    MrBrown Explorer
    Currently Being Moderated
    Hi Werner,

    Did you upgrade from SGD 4.41 or 4.5? Were your servers in an array? If so, then this maybe an issue we have had recently reported. Please open a support case via My Oracle Support

    https://support.oracle.com

    and we can assist further.
  • 2. Re: SGD 4.6 - PDF Printing on Windows Clients not working
    809127 Newbie
    Currently Being Moderated
    Hi

    Thank you for the fast response.
    No, it wasn't an update, it was a fresh install.

    currently the customer has maintenance, so no support :-(

    is there a list of known issues available somewhere?

    kr, Werner
  • 3. Re: SGD 4.6 - PDF Printing on Windows Clients not working
    MrBrown Explorer
    Currently Being Moderated
    in My Oracle Support you can search for known issues. As a partner you might have access.
  • 4. Re: SGD 4.6 - PDF Printing on Windows Clients not working
    turbotiga Newbie
    Currently Being Moderated
    Hi, I'm such a customer having this issue upgrading an array. The problem was, that the printers are not visible in the e.g WTS2008 session. I got this now fixed, so I now the fix. But my problem is, when I print on the Universal PDF printer or viewer, I get a TCC37.tmp instead of TCC37.pdf on the client, which my Acrobat Reader refuses to open. What is exactly your problem, could you describe in detail ?

    regards, thomas
  • 5. Re: SGD 4.6 - PDF Printing on Windows Clients not working
    809127 Newbie
    Currently Being Moderated
    Hi Thomas

    My problem actually is that on a fresh SGD 4.6 install (single server, no array) PDF printers are not visible at all when connecting from a Windows XP or 7 computer. When connecting from a Mac (OS X 10.6) I can use PDF printer as well as viewer without any problems at all.

    So I'm quiet sure I'm facing an SGD issue and not a Windows / TS configuration problem.

    Cheers, Werner
  • 6. Re: SGD 4.6 - PDF Printing on Windows Clients not working
    Arno Newbie
    Currently Being Moderated
    Please be aware of the following:
    http://download.oracle.com/docs/cd/E19351-01/E23103-01/cjbchfdj.html#z40000061595090

    New Default PDF Printer Driver for Windows Applications
    The default printer driver used for Portable Document Format (PDF) printing from Windows application servers is now HP Color LaserJet 2800 Series PS. This change was made to provide support for Windows 7 and Windows Server 2008 application servers.

    In previous releases, the default PDF printer driver was HP Color LaserJet 8500 PS. If you are upgrading from an installation that uses this printer driver, SGD is reconfigured automatically to use the new default printer driver. If you are upgrading from an installation where you have configured SGD to use a different printer driver, your existing configuration is preserved on upgrade. If you are using using Windows Server 2003, Windows Vista, or Windows XP application servers, the new default printer driver results in the PDF printer not being mapped.

    Regards,

    Arno Staal
    Divider B.V.

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