This thread came in my notice just while lingering around and I think I am late with my reply.
There is a good way to deal with any such type of installation issue with java. I work with Java deployment team and landing into such issues is our day to day job. When on windows platform, definitely the Microsoft tool (windows installer cleanup tool) is useful, I suggest you to try with that first to clean the machine. If that does not work, follow the below steps and then install a fresh copy of java (jre).
1) Delete the jre folder
default location would be : C:\Program Files\Java\jre6 (if you have installed in some other location, delete that jre folder).
2) Clean the java files inside windows folder (this step is not really needed and can be skipped even)
3) Now the important step which need be done with little care (not recommended but need to do still)
Clean the registry entries made by Java.
Open windows registry editor (go to Start-->Run or command prompt and execute "regedit")
Navigate to HKEY_LOCAL_MACHINE\SOFTWARE and delete the folder JavaSoft (if available)
Navigate to HKEY_CURRENT_USER\Software and delete the JavaSoft folder (this step can also be skipped)
Now your system is clean of Java completely and can try installing a newer Java build.
Java Deployment Team.
Forgot to mention something, someone has tried to delete the JRE folder but could not.
What I can think of as a reason for this is, some process might be holding that folder to be get deleted. Go the "Task Manager" (right click on the task bar) and go under the processes Tab. Kill all the java processes (java, jqs, javaws etc). Now it should allow you to delete the java (jre6) folder.
First thing first, i'm working on win 7 enterprise x64 bit, but application of interest works under win 32 bit (x86).
Tried everything in this thread, cannot install windows installation tool, tried with the orca, also tried removing the javasoft in the registry. So far none works, except a 64-bit version which obviously does not support the application of interest.
any other solution on this problem?
please, i dont want to reinstall my windows. thanks
*I also have the same probelm; I manually deleted java folders in program files thinking it was an older verion plus kept getting trojan exploits attempting to manipulate through my java 6.0 folder that AVG internet Security was picking up. Even after I limited the control panel security functions and stoped saving site data to disk. After trying to reinstall the latest java I recieved the 2753 error on reinstall when I noticed my mistake for manually deleting files. Java is not very forgiving and very fragile. I tried the .bat file fix listed above as well and it did not help. I don't wish to pay 50.00 for tech support for some simple thing in the registry or a log file I cannot locate.
I have deleted everything about Java on my computer that I possible can think of including and not limited to the registry with its many keys, windows components and so on. There is nothing left representing JAVA that would stop a clean install, why does this error still plague my initial install? Sounds like Sun microsystems has some work on issues with this error 2753 regutlis.dll and they never were able to write a patch. I'm begining to wonder if I even need java for anything. Any ideas ? how to remedy this I am stumped.*
Tried msiexec /unregister & regserver plus various regsvr32 dll's and deleted duplicate msiexec.exe's seemed to jsut come back to the original 2753 regutils error msg durring the wizard install. Cannot get JAVA to install even with stand alone 73mb setup file no java folders present on C Root directory. Sun MICRO SYSTEMS where are you???
Wasted the good part of a day with this problem on a Win7 installation. Here's what I discovered:
I got this message when I tried to install/uninstall any JRE-6 update, "Internal Error 2753. regutils.dll"
In a sudden inspiration I searched my C drive for other instances of regutils.dll
Having Adobe Dreamweaver CS5 on the same drive I learned that Adobe CS5 applications install their own copy of JRE-6. I guess they don't trust us to do it. So there may be a conflict with the Adobe installed versions. There are two copies of regutils.dll courtesy of Adobe
one is here:
C:\Program Files\Adobe\Adobe Dreamweaver CS5\JVM\bin\regutils.dll
the other is here:
Anyone else encountering this?
FYI - on another Win7 computer here we do NOT have any Adobe applications and the JRE-6 updates just fine.
Have exactly the same problem. Oracle are a disaster in terms of trying to find a fix for this. (No wonder that SAP has a better reputation than them.) I am running Windows 7 64 bit. I have run CCleaner, Run Windows Uninstaller. Run Revo Uninstaller. Nothing resolves the problem. Revo Uninstaller said it found Java 5 but no Java 5 installation is listed as installed in the Windows list of installed programs nor in Revo's list! Nor in CCleaner's list. Ican only presume that there is a remnant somewhere in the Registry that needs to be purged. Surely it is not beyond the wit of someone at Oracle in the Java team to find out what is happening... There are plenty of people suffering from this problem as can be found when one searches for Error1723 in Google.
Great way to ruin one's brand reputation Oracle !! Just continue giving rubbish support!