Iam working on R and D for a project and I was asked to investigate on the below. Can anyone of you help me in this regard. Is there any metalink note which has the below steps. Iam new to istore and Service requests. Any help would be great.
1. Create 4 business users (for iSupport)
a. 2 for Business world customer
b. 2 for some other customer
2. Create an Employee user (for iSupport)
3. Employee user should be able to approve Business user accounts
4. Read about Notification Rules in Service Request
5. See how we can create events in Workflow Notifications