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The first thing I would do is make sure your user is running P3.1 SP3. This can be checked from Help>About in the client software.
An easy way is to down load a free application called "PDF Writer" you use it like a printer. It prints to Adobie format and then you just save the file whever you want it.
You could try printing to PDF using CutePDF. Its free, and very effective.