3 Replies Latest reply: May 31, 2011 12:25 AM by User8016796-Oracle RSS

    Service 1, Service is not available for product 1.1, Product

    user168599
      In service contract, after submit for approval, the checklist come with an error that 'Service 1, Service is not available for product 1.1, Product'. I couldn't able to figure out the reason. Could someone please help. I am using R12 Vision instance.
        • 1. Re: Service 1, Service is not available for product 1.1, Product
          User8016796-Oracle
          Hi,
          This error message appears when service given in the line is not available for the item defined in the subline.
          Please follow the steps to check the service availablity.
          1.Resp Service Contracts Manager Vision Enterprises.
          >SetUp
          >Contract
          >Service Availability
          Query for the service which you had mentioned in the contract.
          >Navigate to Product Tab
          Check if the check box "Generally Available " is checked or not.
          If the checkbox is checked please check if the item mentioned in subline is listed below in the exceptions block.If so please remove the item from the exceptions region.
          If the checkbox is not checked,please check it .

          Reported issue will be resolved after the above steps are followed.

          Thanks
          • 2. Re: Service 1, Service is not available for product 1.1, Product
            user168599
            Buddy,

            Thanks a lot, it really resove the issue. Now I am facing one more issue in creating the invoice. I activated the service contract after I submitted it for approval. And the SC status is changed to active. Now I want to create the invoice. So I went to request to run request set called 'Service Contracts Billing Set' which inclusive of 'Service Contracts Main Billing' and 'Auto invoice Import Program'

            While I try enter in to the parametes of Auto invoice Import Program, it thorughs a error message saying that 'Sale order number doesn't exist. Where as the expected result is the contract number itself will be auto populated as sale order number in sale order field of parameter.

            The error message as follows

            'Value 22222 for the flexfield segment (low) Sales Order number does not exist in the value set
            RA_AUTOINV_SALES_ORDER."

            22222 is my service contract number

            Please help me to resove the issue.
            • 3. Re: Service 1, Service is not available for product 1.1, Product
              User8016796-Oracle
              Please check if the Service Contracts Main Billing Program is completed succesfully.If this program fails then the autoinvoice import program cannot be completed successfully.