8 Replies Latest reply: Apr 9, 2012 8:37 AM by 795166 RSS

    SBL-DAT-00173: An invalid key was entered

    872131
      Hi All,

      I am new to seibel. Recently i installed siebel8.0. when i tried to browse callcenter_enu application. Its throws error "server is too busy".
      When i checked the siebel server logs its give the error "SBL-DAT-00173: An invalid key was entered".
      "SBL-OMS-00103 Process 3636 exited with error - Error %1 initializing the license key".
      I also checked that the siebelserver is stopped hoevever Gateway is running.

      Also i need to know the exact license codes for v8.0. as i can see there are so many license codes availabale on the website.

      Please help...

      Thanks,
      Nishant
        • 1. Re: SBL-DAT-00173: An invalid key was entered
          jiyong
          I assume you are installing a test or sandbox environment.

          You can use the all-inclusive license key for that.
          http://www.oracle.com/us/support/licensecodes/siebel/index.html

          You should know if you are on SEA or SIA.
          • 2. Re: SBL-DAT-00173: An invalid key was entered
            872131
            Hi Jiyong,

            Thanks for the reply,

            I am on SEA first of all. Secondly i have downloaded the source form EDelivery oracle site for version 8.0.0.0.

            I checked the license codes website i am not sure which 8.0 codes i need to implement,


            2911 0071 2888 0127 9840 4798 0603 4866 1204 7967 4998 7549 8754 9851 6739 0297 5169 8766 9874 2905 1698 7549 8754 6132 7980 6212 042
            1353 1889 9834 8802 5441 7793 831
            6973 2171 3923 8165 9782 8614 9981 3237 1323 7600 4760 5741 3054 1323 0132 3701 9826 0000 6650 3600 3613 945
            7388 0132 1480 5780 8930 8319 7011 8759 1875 9187 5918 7591 8738 7356 4187 5173 564

            which one to use ....?
            • 3. Re: SBL-DAT-00173: An invalid key was entered
              jiyong
              All of them.
              • 4. Re: SBL-DAT-00173: An invalid key was entered
                872131
                thanks Jiyong,

                will update them and let you know the status
                • 5. Re: SBL-DAT-00173: An invalid key was entered
                  872131
                  Hi Jiyong,

                  Just out of query what is a sandbox environment..?
                  • 6. Re: SBL-DAT-00173: An invalid key was entered
                    jiyong
                    A sandbox environment is usually used for experimental stuff or proof of concept.
                    If something breaks, it won't affect developers, testers or production.
                    • 7. Re: SBL-DAT-00173: An invalid key was entered
                      872131
                      Hi Jiyong,

                      Thanks for ur valuable comments, i have inserted the Keys manually into the database.
                      I am able to login into the siebel callcenter application now. :-)
                      • 8. Re: SBL-DAT-00173: An invalid key was entered
                        795166
                        Hi All,

                        I am getting following error message, while opening the login page.

                        The server you are trying to access is either busy or experiencing difficulties. Please close the Web browser, open a new browser window, and try logging in again.[19:02:20]

                        in swse log file:

                        ObjMgrSessionLog     Error     1     000000244f82115c:0     2012-04-09 19:03:57     Login failed for Login name : SADMIN

                        ProcessPluginState     ProcessPluginStateError     1     000000244f82115c:0     2012-04-09 19:03:57     3096: [SWSE] Open Session failed (0x7500ad) after 22.0596 seconds.

                        ProcessPluginRequest     ProcessPluginRequestError     1     000000244f82115c:0     2012-04-09 19:03:57     3096: [SWSE] Failed to obtain a session ID. An invalid key was entered.

                        Please verify and try again.

                        ProcessPluginRequest     ProcessPluginRequestError     1     000000244f82115c:0     2012-04-09 19:03:57     3096: [SWSE] Set Error Response (Session: Error: 07667885 Message: An invalid key was entered.

                        Please verify and try again.(SBL-DAT-00173))


                        can you please some one help me on this issue.

                        Thanks