2 Replies Latest reply: Jul 1, 2011 3:37 PM by 681748 RSS

    Integrating a Predictive Dialer with COD

      We are in the process of implementing Contact on Demand with CRM OnDemand. We have users that do nothing but make outbound calls and we were going to load campaigns and use leads to make those calls and record dispositions. We would also like to use our predictive dialer system to make the calls and pass connected calls to the reps. We thought we could use a web service to let the dialer know when an agent is marked as available and route the call to the ACD queue for the agent. It would be alot more efficient if I could route the directly to an agent vs. routing through the ACD queue.... I was wondering if anyone had thoughts as to an alternative using these 2 technologies.....