0 Replies Latest reply: Jul 25, 2011 1:59 AM by Ckuchima-Oracle RSS

    Contact Points information in Contact Center window shows inactive records

    Ckuchima-Oracle
      From SR#3-3991508421
      -----------------------------------

      After Customer Merge, (customer A to customer B) Contact Points information in
      Contact Center window shows inactive records(records for customer A) on customer B.

      When merging the customer, I select option 'Delete After Merge' still after merge am seeing records of merged customer (A) in Customer (B)

      This issue occurs in 11.5.10.

      Is this behavior normal in 11.5.10? Are there any functional change implemented from 11.5.10?