0 Replies Latest reply: Jul 25, 2011 3:21 AM by 877765 RSS

    Did anyone worked on integration Siebel 7.8 ecommunications with Oracle RTD

    877765
      Gurus,

      We are inprocess of implementing integration between Siebel eComunication Version 7.8.2.14 with Oracle RTD 2.2.1.
      As part of that we have imported all the SIA sifs related to 7.8 and all the .dat files, configuration defination (.def) files and Webservice XMLs.
      Synchronization of offers is happening properly with RTD Server, but to see the offers under Contact ->Summary (RTD)->Intelligent Offers VBC transaction is not successul and we are not able to see any record under that applet.

      Also by simulating we found that there is an error in calling methods

      Case 1

      BS – RTD SOAP Interface Service
      Method – DoGetDefaultChoices
      Script –

      //Make SOAP Call.
      oService = TheApplication ().GetService ("SDClientPortType");
      oService.InvokeMethod ("getDefaultResponse", wsInput, wsOutput);

      Error – On execution of the above script


      The method 'getDefaultResponse' is not supported on Business Service 'RTD Integration Service'.(SBL-DAT-00323)
      RTD Integration Service -> getDefaultResponse is not found but there in SDClientPortType (Called in DoGetDefaultChoices method of RTD SOAP Interface Service )

      Case 2

      BS – RTD SOAP Interface Service
      Method – DoCallAdvisor
      Script –

      //Make SOAP Call.
      oService = TheApplication ().GetService ("SDClientPortType");
      oService.InvokeMethod ("invoke", wsInput, wsOutput);

      Error – On execution of the above script

      2.The method 'invoke' is not supported on Business Service 'RTD Integration Service'.(SBL-DAT-00323)
      RTD Integration Service -> Invoke is not found but there in SDClientPortType(Called in DoGetDefaultChoices method of RTD SOAP Interface Service)

      Need you suggestion to resolve this issue.
      Quick responses would be appreciated.

      Regards,
      Vamsi