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Customer Experience (CX)
This discussion is archived
on Aug 4, 2011 4:42 AM by 787567
Teleservices - Automatically set the task status.
Jul 25, 2011 1:58 PM
We have a requiremenit in our project related to tasks on Service Requests.
The requirement is:
If the SR has more than one task; then if the task is closed, the next available task should automatically set to "Open" / "In Progress" etc..
we are on 22.214.171.124
Can this be achieved by doing some setup, also please let me know other possible options to achieve this?
Thanks in advance,
I have the same question
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Re: Teleservices - Automatically set the task status.
Aug 4, 2011 4:42 AM
in response to
This can be achieved through personalization -- check on new item instance of the status