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1 Reply Latest reply: Aug 3, 2011 9:42 PM by 787567 RSS

Teleservices - Automatically set the task status.

874471 Newbie
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Hi All,
We have a requiremenit in our project related to tasks on Service Requests.

The requirement is:
If the SR has more than one task; then if the task is closed, the next available task should automatically set to "Open" / "In Progress" etc..

we are on 11.5.10.2

Can this be achieved by doing some setup, also please let me know other possible options to achieve this?


Thanks in advance,

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