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This discussion is archived
: Aug 3, 2011 11:42 PM by
Teleservices - Automatically set the task status.
Jul 25, 2011 8:58 AM
We have a requiremenit in our project related to tasks on Service Requests.
The requirement is:
If the SR has more than one task; then if the task is closed, the next available task should automatically set to "Open" / "In Progress" etc..
we are on 220.127.116.11
Can this be achieved by doing some setup, also please let me know other possible options to achieve this?
Thanks in advance,
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Re: Teleservices - Automatically set the task status.
Aug 3, 2011 11:42 PM
in response to
This can be achieved through personalization -- check on new item instance of the status