1 Reply Latest reply: Aug 3, 2011 11:42 PM by 787567 RSS

    Teleservices - Automatically set the task status.

    874471
      Hi All,
      We have a requiremenit in our project related to tasks on Service Requests.

      The requirement is:
      If the SR has more than one task; then if the task is closed, the next available task should automatically set to "Open" / "In Progress" etc..

      we are on 11.5.10.2

      Can this be achieved by doing some setup, also please let me know other possible options to achieve this?


      Thanks in advance,