5 Replies Latest reply: Aug 8, 2011 10:32 PM by 787567 RSS

    SRs not getting assigned to multiple groups in territories

    Ckuchima-Oracle
      SR#3-4132877021
      Sev-2 Esc
      Desc - SRs are only being assigned to one group intead of all the groups that are setup for autoassignment.
      Customer# Bank of Baroda

      Hi Team,

      The customers have setup a territory and defined two groups along with group resources in the territories. The setup for the groups and the resources are fine along with the load balancing setup.

      But when the SRs are being created, they are being assigned to resources in only one group, the other groups are not at all being considered.

      Everything has been taken care while setting up of territories and the program Generate Territories Packages program has also been run after the setup.

      Any pointers would be really helpful.