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1. You can use command line for collect support data.
/opt/SUNWsefms/bin/supportData -d <array_name> -p /tmp -o supportdata
Result : /tmp/supportdata.zip
2. For trubleshuting current problem, please show result of:
How many arrays registered in the CAM ?
cd /var/opt/SUNWsefms/store/Reports for i in report* cache* do echo $i perl -ane '/[^[:ascii:]]/ and print;' < $i done
Check that for this array work next point in CAM:
-> Trubleshuting -> FRU
-> Trubleshuting -> Events